- Report: #1078699
Complaint Review: Truckaddons - Lexington Kentucky
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Author Not Confirmed
Why?
Truckaddons
Lexington, Kentucky, USA
Phone:
1-800-388-8637 ext 1837
Web:
www.truckaddons.com
Categories:
Business Rating:
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Truckaddons Truck Add Ons TruckAddons Tonneau Cover Ripped Off then ignored Lexington Kentucky
I ordered a tonneau cover for my F-150 online and after waiting a month for the delivery I contacted them via their 'Contact Us' website e-mail system and their response was "We don't carry the cover you ordered". I then called them and customer service said "Oh sorry...they should have told you that" using the term 'they' like it was another company.
So I am very unhappy about the service but oh well...move on and I brought my truck to Ford and had a cover installed. About a month later I arrive home and there are two boxes in driveway. I checked out the shipping papers and it was a tonneau cover from Truckaddons and my credit card was charged $839 dollars. To make a very long story short after dozens of e-mails and phone calls the credit card company said they could not stop payment because I received the goods I ordered. So I had to pay $400 to ship the cover back to Truckaddons to get credit.
I shipped the product back and got a signature that they received it. I waited weeks for them to credit me but nothing. Again dozens of phone calls and e-mails to the credit card company and Truckaddons and finally the credit card company did a chargeback for the $839 but I am out $400 for shipping. They flat out lied to me over and over saying your credit will show up in a few days....they never credited my account. They are liars and crooks....don't order from them or you will be sorry.
