Truth spy is a complete rip off. The service starts out really good. Every aspect that works with the plan you chose holds up. After about a week into the service i noticed the recordings were not up to standards phone calls being recorded were either being skipped or they wouldnt download in a file format that you could open. The page i ran into stated that i could even get facebook information, but when i paid for the service it then notified me that the device needed to be rooted. Most of all the software quit syncing to the deviced. I even downloaded the software into my phone with internet connected and still it would not sync my phone. I requested a full refund but of course no response from old Joe Allen (support team)