- Report: #885790
Complaint Review: Twin Van Lines Moving - Rockville Maryland
Reported By:
Christina -
Columbia, Maryland, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Twin Van Lines Moving
5801 Nicholson Ln Apt 215, Rockville, MD 20852 Rockville, 20852 Maryland, United States of America
Phone:
3012940830
Web:
www.twinsmoving.com
Categories:
Business Rating:
(0)
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Twin Van Lines Moving Twins Moving & Storage Twins Moving is a total sham Rockville, Maryland
This is a horrible company.
When they first estimated the move, it was 80 dollars per hour and 3 hours job. When they came to move everything out back in November, they charged me 7 hours labor when they were only there for about 3 hours. Their reason was they were from Rockville and I lived in Columbia, with traffic, it took them approximately 4 hours commuting. Then another $300 for packing material, then an additional $80 for fuel and mileage. They also charged me a month of storage rent upfront. So, 7 x $80 + $300 + $80 + $250 = $1110.
But that is not it. I had my belongings in their storage for 6 months. On the original contract, it said the last month would be complimentary and the monthly charge was $250. Because I was overseas and it was difficult to communicate with the company, I gave them authority to to charge my credit card monthly, trusting they would do what is honorable. However, I came home to find not only did I not receive the last month of storage for free, but I in fact paid for 7 months instead of 6. So, what was supposed to be $250 x 5 became $250 x 7. To top everything off, the company had the audacity to quote me $900 for simply moving all my things back for me.
When the movers came, I spoke with "the driver", who really was Isaac the man that originally quoted me all the prices. I asked him how can he possibly charge me $900 for simply moving things back? He answered that because the original move was $1100, therefore the "estimate" was $900 for this round of things. I had to take out the original receipt (which he probably thought I no longer have) and pointed to him all the breakdowns. He then said, I'll just charge you $560. I didn't feel like arguing about the 7 hours any more, so I just paid. (The movers were at my apartment by 0835 and left by 0930).
After they left, I realized they didn't bring back my paper shredder and broke three of my Japanese porcelain teacups. I don't care about the missing paper shredder, but the broken teacups really upset me. I love the set and now it is incomplete. Hope I can find a decent porcelain repair/restoration shop.
All in all, DON'T EVER USE TWIN VAN LINES!
When they first estimated the move, it was 80 dollars per hour and 3 hours job. When they came to move everything out back in November, they charged me 7 hours labor when they were only there for about 3 hours. Their reason was they were from Rockville and I lived in Columbia, with traffic, it took them approximately 4 hours commuting. Then another $300 for packing material, then an additional $80 for fuel and mileage. They also charged me a month of storage rent upfront. So, 7 x $80 + $300 + $80 + $250 = $1110.
But that is not it. I had my belongings in their storage for 6 months. On the original contract, it said the last month would be complimentary and the monthly charge was $250. Because I was overseas and it was difficult to communicate with the company, I gave them authority to to charge my credit card monthly, trusting they would do what is honorable. However, I came home to find not only did I not receive the last month of storage for free, but I in fact paid for 7 months instead of 6. So, what was supposed to be $250 x 5 became $250 x 7. To top everything off, the company had the audacity to quote me $900 for simply moving all my things back for me.
When the movers came, I spoke with "the driver", who really was Isaac the man that originally quoted me all the prices. I asked him how can he possibly charge me $900 for simply moving things back? He answered that because the original move was $1100, therefore the "estimate" was $900 for this round of things. I had to take out the original receipt (which he probably thought I no longer have) and pointed to him all the breakdowns. He then said, I'll just charge you $560. I didn't feel like arguing about the 7 hours any more, so I just paid. (The movers were at my apartment by 0835 and left by 0930).
After they left, I realized they didn't bring back my paper shredder and broke three of my Japanese porcelain teacups. I don't care about the missing paper shredder, but the broken teacups really upset me. I love the set and now it is incomplete. Hope I can find a decent porcelain repair/restoration shop.
All in all, DON'T EVER USE TWIN VAN LINES!
