- Report: #246026
Complaint Review: TXU Energy - Dallas Texas
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Author Confirmed
Why?
TXU Energy
P.O. Box 100001 Dallas, 75310-0001 Texas, U.S.A.
Phone:
972-791-2888
Web:
N/A
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Business Rating:
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TXU Energy 300% over cost, wouldn't read the meter, ignored problem even though I called multiple times, rip off Dallas Texas
After paying a $300 deposit in December 2006 to sign up with TXU; I received my first bill in January for a 30 day period. The cost: $318.
I immediately called TXU and asked them to come re-read the meter. I called with requests in January, February and March, and was told yes, we'll get to it or we can't find anywhere you requested we read the meter. Meanwhile, my next TXU bill was $431.
Finally, with no response from TXU, I switched to Gexa Energy starting in March 2007. My first bill from Gexa for a 30 day period: $144.
That's a 300% difference in cost!
The last time I called TXU to ask once again for them to come out and read the meter; I was told they would not because I was no longer their customer.
What's interesting is that Gexa Energy told me that TXU does still read my meter; I'm just paying Gexa instead of TXU.
How does TXU get away with this? What can I do to be reimbursed for this amazing rip-off?
Karen
Rowlett, Texas
U.S.A.
I immediately called TXU and asked them to come re-read the meter. I called with requests in January, February and March, and was told yes, we'll get to it or we can't find anywhere you requested we read the meter. Meanwhile, my next TXU bill was $431.
Finally, with no response from TXU, I switched to Gexa Energy starting in March 2007. My first bill from Gexa for a 30 day period: $144.
That's a 300% difference in cost!
The last time I called TXU to ask once again for them to come out and read the meter; I was told they would not because I was no longer their customer.
What's interesting is that Gexa Energy told me that TXU does still read my meter; I'm just paying Gexa instead of TXU.
How does TXU get away with this? What can I do to be reimbursed for this amazing rip-off?
Karen
Rowlett, Texas
U.S.A.
