Complaint Review: Uhaul - Nationwide

If I read this and there were no other complaints of U-Hauls safety and I had never had the opportunity to experience U-Haul, I might also think that U-Haul rents thousands or millions of trucks a year and yes, accidents do happen. HOWEVER, it's not all that unique. U-Haul does not maintain their equipment anymore than the bum down the street maintains their appearance! They have unqualified people leasing out their trucks and trailers. And yes, it is U-Haul's responsibility that each person that leases their trucks follows proper maintenance and training. If you went to an emergency room and the doctor you saw (who is independent of the hospital) made a huge error that almost cost you your life, would you not hold the hospital responsible for allowing an incompetent doctor to work in their hospital? As for going to an actual U-Haul station rather than a gas station who rents them... I did and it didn't help. Be very thankful that they are willing to pay for your damages. They wouldn't pay us a dime for the damage their truck caused and I am currently fighting them in Court. But I'll file my own ripoff report on my story!

Paul, you must have lucked out when renting 'u-haw' by getting their cream of the crop rentals! And you know, because you personally drove for companies that put "rolling accidents waiting to happen" on the national public transpertational inforstructure, that fleet units upkeep and maintance is almost non-exsistant. Please, re-evaluate your opinion accorringly, and repost the reply!

A Toyota weighs 4,000 lbs. An Escalade weighs 5,300 lbs and it has a longer wheelbase and wider track. Nothing I can say will completely negate your story. It will remain here unchanged. People will read it and many of them will begin to have doubts about trailers. Perhaps, they will rent a truck instead. Or, maybe they will just pay someone else to move them. On the other hand, smart readers will understand that this company rents out thousands of units to millions of renters each year. Like anything else, accidents happen. Personally, I found the units I rented to be safe and adequate for my needs.

Before giving advice it is wise to make sure that you have the facts straight. A Toyotal 4-Runner IS a full-size SUV as stated in my report. If you check the Uhaul website you will see that before you can order a trailer you must submit the make, model and other specifics of your car which they then use to determine whether it is capable of trailing. My boyfriend and his friend both own boats and have extensive experience loading, attaching and driving trailers. It was from them that I learned of most of the safety precautions involving loading the trailer properly in order to equally distribute the weight of the cargo. Uhual does not provide such advice for the less-experienced trailers. As for your advice, it's great to be a Monday morning quarterback but the truth of the matter is that if Uhaul offers a product it should be safe and if they know of a safer option, they should at the very least be forthcoming and at best should not offer the inferior product. Furthermore, if their employees attach these products they should do it properly or not bother at all. Had the attendant allowed my boyfriend or his friend to attach the trailer there would not have been an accident. However, because this person was employed by Uhaul and took the liberty of attaching the trailer himself, it should have been expected that it was done correctly. As far as I'm concerned, Uhaul IS responsible for this as well as the individual location (which by the way was a UHAUL location, not simply a gas station w/ Uhauls). Uhaul MUST take responsibility for all employees who act on their behalf. Their inability to do this indicates that their hiring practices are deficient. Finally, I don't understand why someone such as yourself would want to negate my story when its only purpose on this webpage is to warn others to the dangers of Uhaul trailers in order to prevent more such accidents. FYI: Although you don't think Uhaul is liable for this incident I thought everyone else might like to know that Uhaul themselves seemed to think they were. They are replacing the full value of the car as well as any damage claims to my personal belongings (I bought the $20 optional insurance package- probably a good idea considering Uhaul's dependency). I am pleased that Uhaul took responsibility for the accident however nothing they could do would ever convince me to do business with them again.

Before giving advice it is wise to make sure that you have the facts straight. A Toyotal 4-Runner IS a full-size SUV as stated in my report. If you check the Uhaul website you will see that before you can order a trailer you must submit the make, model and other specifics of your car which they then use to determine whether it is capable of trailing. My boyfriend and his friend both own boats and have extensive experience loading, attaching and driving trailers. It was from them that I learned of most of the safety precautions involving loading the trailer properly in order to equally distribute the weight of the cargo. Uhual does not provide such advice for the less-experienced trailers. As for your advice, it's great to be a Monday morning quarterback but the truth of the matter is that if Uhaul offers a product it should be safe and if they know of a safer option, they should at the very least be forthcoming and at best should not offer the inferior product. Furthermore, if their employees attach these products they should do it properly or not bother at all. Had the attendant allowed my boyfriend or his friend to attach the trailer there would not have been an accident. However, because this person was employed by Uhaul and took the liberty of attaching the trailer himself, it should have been expected that it was done correctly. As far as I'm concerned, Uhaul IS responsible for this as well as the individual location (which by the way was a UHAUL location, not simply a gas station w/ Uhauls). Uhaul MUST take responsibility for all employees who act on their behalf. Their inability to do this indicates that their hiring practices are deficient. Finally, I don't understand why someone such as yourself would want to negate my story when its only purpose on this webpage is to warn others to the dangers of Uhaul trailers in order to prevent more such accidents. FYI: Although you don't think Uhaul is liable for this incident I thought everyone else might like to know that Uhaul themselves seemed to think they were. They are replacing the full value of the car as well as any damage claims to my personal belongings (I bought the $20 optional insurance package- probably a good idea considering Uhaul's dependency). I am pleased that Uhaul took responsibility for the accident however nothing they could do would ever convince me to do business with them again.

Before giving advice it is wise to make sure that you have the facts straight. A Toyotal 4-Runner IS a full-size SUV as stated in my report. If you check the Uhaul website you will see that before you can order a trailer you must submit the make, model and other specifics of your car which they then use to determine whether it is capable of trailing. My boyfriend and his friend both own boats and have extensive experience loading, attaching and driving trailers. It was from them that I learned of most of the safety precautions involving loading the trailer properly in order to equally distribute the weight of the cargo. Uhual does not provide such advice for the less-experienced trailers. As for your advice, it's great to be a Monday morning quarterback but the truth of the matter is that if Uhaul offers a product it should be safe and if they know of a safer option, they should at the very least be forthcoming and at best should not offer the inferior product. Furthermore, if their employees attach these products they should do it properly or not bother at all. Had the attendant allowed my boyfriend or his friend to attach the trailer there would not have been an accident. However, because this person was employed by Uhaul and took the liberty of attaching the trailer himself, it should have been expected that it was done correctly. As far as I'm concerned, Uhaul IS responsible for this as well as the individual location (which by the way was a UHAUL location, not simply a gas station w/ Uhauls). Uhaul MUST take responsibility for all employees who act on their behalf. Their inability to do this indicates that their hiring practices are deficient. Finally, I don't understand why someone such as yourself would want to negate my story when its only purpose on this webpage is to warn others to the dangers of Uhaul trailers in order to prevent more such accidents. FYI: Although you don't think Uhaul is liable for this incident I thought everyone else might like to know that Uhaul themselves seemed to think they were. They are replacing the full value of the car as well as any damage claims to my personal belongings (I bought the $20 optional insurance package- probably a good idea considering Uhaul's dependency). I am pleased that Uhaul took responsibility for the accident however nothing they could do would ever convince me to do business with them again.

Before giving advice it is wise to make sure that you have the facts straight. A Toyotal 4-Runner IS a full-size SUV as stated in my report. If you check the Uhaul website you will see that before you can order a trailer you must submit the make, model and other specifics of your car which they then use to determine whether it is capable of trailing. My boyfriend and his friend both own boats and have extensive experience loading, attaching and driving trailers. It was from them that I learned of most of the safety precautions involving loading the trailer properly in order to equally distribute the weight of the cargo. Uhual does not provide such advice for the less-experienced trailers. As for your advice, it's great to be a Monday morning quarterback but the truth of the matter is that if Uhaul offers a product it should be safe and if they know of a safer option, they should at the very least be forthcoming and at best should not offer the inferior product. Furthermore, if their employees attach these products they should do it properly or not bother at all. Had the attendant allowed my boyfriend or his friend to attach the trailer there would not have been an accident. However, because this person was employed by Uhaul and took the liberty of attaching the trailer himself, it should have been expected that it was done correctly. As far as I'm concerned, Uhaul IS responsible for this as well as the individual location (which by the way was a UHAUL location, not simply a gas station w/ Uhauls). Uhaul MUST take responsibility for all employees who act on their behalf. Their inability to do this indicates that their hiring practices are deficient. Finally, I don't understand why someone such as yourself would want to negate my story when its only purpose on this webpage is to warn others to the dangers of Uhaul trailers in order to prevent more such accidents. FYI: Although you don't think Uhaul is liable for this incident I thought everyone else might like to know that Uhaul themselves seemed to think they were. They are replacing the full value of the car as well as any damage claims to my personal belongings (I bought the $20 optional insurance package- probably a good idea considering Uhaul's dependency). I am pleased that Uhaul took responsibility for the accident however nothing they could do would ever convince me to do business with them again.

First, let me say this. The trailer and the contents you described are too heavy for a little Toyota. A full size SUV would have made a better choice. Yes, the Toyota will do it, but the trailer is too close to the weight of the Toyota. Towing a trailer is always more dangerous than a straight truck. Semis do better because they have the hitch point over the rear axles. Cars and light trucks have the hitch point behind the rear axle. That makes a difference in overall vehicle stability. Personally, I would have gone with the small moving truck instead of a trailer. For the most part, U-hauls work well. The problems that do occur come from insufficient daily maintenance. The company does have facilities and technicians that maintain the vehicles, but they do not see each vehicle each day and every time it gets returned. Typically, a U-Haul agent is also a gas station owner. The owner signs up with U-haul to make some extra money on the side. That means that mr. gas station is supposed to check the basics, like tire pressure and oil levels. Unfortunately, not all of the independent agents do that. Some agents may fulfill all the requirements, but in other cases the truck is simply sent out over and over again without as much as a second look at its condition. Is that the company's fault? I'd say it's more like a failure with the individual independent agent. Regardless, I don't care who's renting you equipment, use common sense and make an inspection of the vehicle before you drive off. Understand how to secure a trailer to your vehicle. Understand how to safely use a large truck. As the driver, it's your a*s on the line. If you doubt your abilities, rent the smallest truck they have, the Toyota. And, if you want to be assured that you are getting the best maintained equipment and it's attached to your vehicle correctly, use an actual U-Haul location as opposed to an independent agent with a few trucks and trailers out back. The U-Haul center techs are well trained. They will get the thing on right. And, they will prevent a problem like this from ever happening in the first place.

HI THERE HERE IS AN FYI U-HAUL EMPLOYEES ARE NOT LIABLE NOR DO THEY HAVE TO HOOK UP THE TRAILERS THEY RENT I RENTED THAT JUNK FOR ABOUT 10 YEARS AND I NEVER HOOKED UP MY CUSTOMERS TRAILERS, TOW DOLLIES, AUTO TRANSPORTS FOR THAT REASON. I WOULD HELP THE CUSTOMER BY TELLING THEM WHAT TO DO AND IF THEY DIDNT DO THE PROPER THING THEN IT WAS THEM. WOMAN MAN OR AN 18 YRS OLD IT DIDNT MATTER TO ME IF YOU WERE PREGANT OLD HANDICAPP U-HAUL IS THERE OWN INSURER AND THEY DONT COVER FOR AN EMPLOYEE TO HOOK UP THE TRAILERS. IT IS TRULY LEFT UP TO THE DEALERSHIP OR THE CENTER IF THEY WANT TO HELP OR NOT. AND IF THEY CHOOSE TO HELP THEY WERE LIABLE FOR THAT PERSONS VEHICLE LIFE ETC. THANKS AND HAVE A GREAT DAY!! BE VERY AWARE STAY AWAY FROM THAT U-HAUL JUNK ITS EVERYWHERE! YOU SEE ONE ON THE HIGHWAY KEEP ALL EYES ON IT STAY CLEAR OF THE MOVING VEHICLE! DONT RENT THAT JUNK EITHER OH BY THE WAY EACH STATE HAS A UHAUL JUNK YARD BE SURE TO CHECK YOUR LOCAL CENTER FOR THE JUNK YARD IN YOUR AREA! THEY TRY TO PIECE THAT JUNK BACK TOGETHER SO THEY CAN RENT IT TO VICTIMS LIKE US!!