- Report: #174293
Complaint Review: Unionmoving.com Movinginsurance.com Atlantis Van Lines Inter-Trans Insurance Anthem Insurance - Denver, CO, Irvine, CA Internet
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movinginsurance.com, unionmoving.com, http://www.intertransins.com/02about.htm Denver, CO, Irvine, CA, Internet, U.S.A.
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Unionmoving.com, Movinginsurance.com, Atlantis Van Lines, Inter-Trans Insurance, Anthem Insurance ripoff Denver Colorado Irvine, California Internet
RE: Relocation Compliant
(Manhattan , KS to Yuma, AZ) on 15 June, 2005 through 20 & 21 June, 2005.
The move was scheduled over the internet, through
Union Moving
3430 East Jefferson
Detroit, Michigan 48207
Voice: (800)760-6525 X-222
Fax: (800)760-6524
[email protected]
Justin E.
Union moving originally assigned the move to the following carrier:
Shiva Transport
Address and Phone Unknown
DOT# 1321263.
When the goods were loaded in Manhattan, KS they were picked up by:
Atlantis Van Lines
Address: 3837 Monaco Pkwy
City: Denver
State: Colorado, CO
Zip Code: 80207
Toll Free Number: 877-941-3080
OR
Atlantis Van Lines
11000 East 51st Ave.
Denver, CO, 80239
License: PRC-60433
License: ICCMC-424552
License: USDOT 1022698
The insurance carrier for Atlantis is:
Anthem Claim Management, LLC
2351 W. Memorial Court
Anthem, AZ 85086
623-551-3248
Additional insurance was purchased over the internet for high value items through:
MovingInsurance.com
http://www.movinginsurance.com/
Policy ID Number is: 1008976
Username: [email protected]
Password: 12232
Moving Insurance, LLC
209 Cooper Avenue, Suite #7
Montclair, NJ 07043 USA
Tel: 888-893-8835 (International customers please dial 973-509-9814)
Fax: 888-893-8846
OR
Corporate Office
Moving Insurance, LLC
251 Park Street, Suite #4
Montclair, NJ 07043 USA
Who assigned the policy to this agent:
Inter Trans Insurance Service, Inc.
9311 Irvine Boulevard
Irvine, CA 92618
Telephone (949) 387-9220
Toll Free (800) 251-0678
Fax (949) 387-9241
Susan Miller, Claims Department
Claim # 35926, Ref. # 2012254
Atlantis was contacted regarding refunds for excessive, unwanted and unneeded and unauthorized packing and loading expenses and excess weight charges. The Atlantis staff took it upon themselves to repackage our goods, with out authorization. This was unwarranted and resulted in an increase of $ 2,289 for which I requested a refund. Atlantis staff was told to cease repackaging the goods and until an accurate appraisal of the inventory and cost could be ascertained. They continued without authorization until the end of the day, resulting in excess and unnecessary handling and material fees. Atlantis staff told us that the repackaging was necessary because the goods would not fit into the two (2) undersized and inadequately maintained trucks that they supplied, instead of one appropriately full sized moving van, provided with an ample supply of moving blankets for proper packing (We only observed a total of six to eight moving blankets, that Atlantis supplied to pad the whole load).
The weight differential charges are contested. There is a significant difference between the Atlantis materials weigh-in versus the declared weight, when they were originally put into storage. The original weight of the load, was listed as 16,254 pounds (as weighed at the time the goods were put into storage). The Atlantis weigh-in came to 17,840 pounds. The differential is conveniently, a weight difference between 2 pair of saddle tanks, unloaded versus loaded with fuel and/or the addition of extra passengers at the final weigh in. I contend that the weight of the goods never differed from the time they went into storage and the time they were delivered. I requested a refund of $618.54 for the1,586 pound weight differential of the materials. Atlantis (Roy) did tell me that they would refund any money that I felt was an unwarranted expense.
Atlantis has refused to contact me regarding the claim.
MovingInsurance.com has been contacted regarding the policy for making a claim against their assigned insurance carrier, Inter-Trans. They insist that the goods were Packed by Owner" and that the goods were not stored in warehouse of their approval.
Inter Trans has been contacted regarding processing of my claim for damages. They have responded by saying that goods "packed by owner" are not covered by the insurance and that I never submitted money to them for the extra insurance services (It was sent to MovingInsurance.com) and that they are not associated with MovingInsurance.com (in spite of the fact they assigned a claim number to me for the insurance). I have reminded them that:
The big, bulky heavy items that were damaged, were not packed by owner, as they persist (Atlantis personnel conveniently took it upon themselves to call almost everything as PBO, except as what they uselessly repacked).
The damaged items were packed by a professional mover who had total control of the loading, packing, storage, transport and unloading of the inventory.
The owners were not even in the same state as the inventory (we were 1,500 miles away), during loading, so it is very unrealistic to believe that the goods were packed by owner.
The moving company supplied two (2) undersized trucks for the move and approximately 6 -8 moving blankets for padding. Neither truck was equipped with a lift gate, allowing for improper storage and handling of the goods.
The moving company allowed the inventory to sit unprotected in the Phoenix, AZ sun for over three (3) days (approximately 110-120+ degrees) waiting for the 2 broken down trucks to be repaired, resulting in heat stress damage to the goods.
The moving company used the long dresser for a staging area for the boxes while they were being unloaded, accounting for the damaged finish.
Inventory was inadequately stored, as a result of using approximately 8 blankets for padding of the damaged big, bulky and heavy items.
Items were observed to be mishandled during delivery and unloading, accounting for physical damage to the goods (including using one of the dressers as a staging area for off loading).
Items were not delivered in the same condition, as when they were stored, as a result of improper handling and storage of the goods.
The insurance was purchased in good faith, trusting that they would be competent and responsible and I expected them to assign an agent to investigate the claim. They have refused to do anything.
Anthem insurance was contacted regarding a claim on the damaged goods. They also insist that the goods were packed by owner. I am sure you are familiar with the moving company standardized practice of "sign the Bill of Lading or the truck will not be unloaded". And I also believe that during a hectic day of unloading a truck that showed up four days late that it is impossible to ascertain damages surrounded by a house full of boxes and movers, especially when the driver assigned me to count off the inventory. Their response was that they are only responsible for items that the carrier loaded. I still insist that the big, bulky heavy items that were damaged, were not packed by owner, as they persist. The damaged items were packed by a professional mover who had total control of the loading, packing, storage, transport and unloading of the inventory and that the owners were not even in the same state as the inventory (we were 1,500 miles away), during loading, so it is very unrealistic to believe that the goods were packed by owner. They were also informed that a $500.00 bicycle and a 10' extension ladder was missing from the delivery inventory.
I have a file of all correspondence regarding all parties and I will appreciate anything that you can do to motivate somebody to do something. You certainly have my permission to contact any of the above on my behalf.
Thank you
Steve
Yuma, Arizona
U.S.A.
Click here to read other Rip Off Report list of other Moving Companies
Click here to read other Rip Off Reports on National Moving Network and other various transport companies ripping off the consumer
(Manhattan , KS to Yuma, AZ) on 15 June, 2005 through 20 & 21 June, 2005.
The move was scheduled over the internet, through
Union Moving
3430 East Jefferson
Detroit, Michigan 48207
Voice: (800)760-6525 X-222
Fax: (800)760-6524
[email protected]
Justin E.
Union moving originally assigned the move to the following carrier:
Shiva Transport
Address and Phone Unknown
DOT# 1321263.
When the goods were loaded in Manhattan, KS they were picked up by:
Atlantis Van Lines
Address: 3837 Monaco Pkwy
City: Denver
State: Colorado, CO
Zip Code: 80207
Toll Free Number: 877-941-3080
OR
Atlantis Van Lines
11000 East 51st Ave.
Denver, CO, 80239
License: PRC-60433
License: ICCMC-424552
License: USDOT 1022698
The insurance carrier for Atlantis is:
Anthem Claim Management, LLC
2351 W. Memorial Court
Anthem, AZ 85086
623-551-3248
Additional insurance was purchased over the internet for high value items through:
MovingInsurance.com
http://www.movinginsurance.com/
Policy ID Number is: 1008976
Username: [email protected]
Password: 12232
Moving Insurance, LLC
209 Cooper Avenue, Suite #7
Montclair, NJ 07043 USA
Tel: 888-893-8835 (International customers please dial 973-509-9814)
Fax: 888-893-8846
OR
Corporate Office
Moving Insurance, LLC
251 Park Street, Suite #4
Montclair, NJ 07043 USA
Who assigned the policy to this agent:
Inter Trans Insurance Service, Inc.
9311 Irvine Boulevard
Irvine, CA 92618
Telephone (949) 387-9220
Toll Free (800) 251-0678
Fax (949) 387-9241
Susan Miller, Claims Department
Claim # 35926, Ref. # 2012254
Atlantis was contacted regarding refunds for excessive, unwanted and unneeded and unauthorized packing and loading expenses and excess weight charges. The Atlantis staff took it upon themselves to repackage our goods, with out authorization. This was unwarranted and resulted in an increase of $ 2,289 for which I requested a refund. Atlantis staff was told to cease repackaging the goods and until an accurate appraisal of the inventory and cost could be ascertained. They continued without authorization until the end of the day, resulting in excess and unnecessary handling and material fees. Atlantis staff told us that the repackaging was necessary because the goods would not fit into the two (2) undersized and inadequately maintained trucks that they supplied, instead of one appropriately full sized moving van, provided with an ample supply of moving blankets for proper packing (We only observed a total of six to eight moving blankets, that Atlantis supplied to pad the whole load).
The weight differential charges are contested. There is a significant difference between the Atlantis materials weigh-in versus the declared weight, when they were originally put into storage. The original weight of the load, was listed as 16,254 pounds (as weighed at the time the goods were put into storage). The Atlantis weigh-in came to 17,840 pounds. The differential is conveniently, a weight difference between 2 pair of saddle tanks, unloaded versus loaded with fuel and/or the addition of extra passengers at the final weigh in. I contend that the weight of the goods never differed from the time they went into storage and the time they were delivered. I requested a refund of $618.54 for the1,586 pound weight differential of the materials. Atlantis (Roy) did tell me that they would refund any money that I felt was an unwarranted expense.
Atlantis has refused to contact me regarding the claim.
MovingInsurance.com has been contacted regarding the policy for making a claim against their assigned insurance carrier, Inter-Trans. They insist that the goods were Packed by Owner" and that the goods were not stored in warehouse of their approval.
Inter Trans has been contacted regarding processing of my claim for damages. They have responded by saying that goods "packed by owner" are not covered by the insurance and that I never submitted money to them for the extra insurance services (It was sent to MovingInsurance.com) and that they are not associated with MovingInsurance.com (in spite of the fact they assigned a claim number to me for the insurance). I have reminded them that:
The big, bulky heavy items that were damaged, were not packed by owner, as they persist (Atlantis personnel conveniently took it upon themselves to call almost everything as PBO, except as what they uselessly repacked).
The damaged items were packed by a professional mover who had total control of the loading, packing, storage, transport and unloading of the inventory.
The owners were not even in the same state as the inventory (we were 1,500 miles away), during loading, so it is very unrealistic to believe that the goods were packed by owner.
The moving company supplied two (2) undersized trucks for the move and approximately 6 -8 moving blankets for padding. Neither truck was equipped with a lift gate, allowing for improper storage and handling of the goods.
The moving company allowed the inventory to sit unprotected in the Phoenix, AZ sun for over three (3) days (approximately 110-120+ degrees) waiting for the 2 broken down trucks to be repaired, resulting in heat stress damage to the goods.
The moving company used the long dresser for a staging area for the boxes while they were being unloaded, accounting for the damaged finish.
Inventory was inadequately stored, as a result of using approximately 8 blankets for padding of the damaged big, bulky and heavy items.
Items were observed to be mishandled during delivery and unloading, accounting for physical damage to the goods (including using one of the dressers as a staging area for off loading).
Items were not delivered in the same condition, as when they were stored, as a result of improper handling and storage of the goods.
The insurance was purchased in good faith, trusting that they would be competent and responsible and I expected them to assign an agent to investigate the claim. They have refused to do anything.
Anthem insurance was contacted regarding a claim on the damaged goods. They also insist that the goods were packed by owner. I am sure you are familiar with the moving company standardized practice of "sign the Bill of Lading or the truck will not be unloaded". And I also believe that during a hectic day of unloading a truck that showed up four days late that it is impossible to ascertain damages surrounded by a house full of boxes and movers, especially when the driver assigned me to count off the inventory. Their response was that they are only responsible for items that the carrier loaded. I still insist that the big, bulky heavy items that were damaged, were not packed by owner, as they persist. The damaged items were packed by a professional mover who had total control of the loading, packing, storage, transport and unloading of the inventory and that the owners were not even in the same state as the inventory (we were 1,500 miles away), during loading, so it is very unrealistic to believe that the goods were packed by owner. They were also informed that a $500.00 bicycle and a 10' extension ladder was missing from the delivery inventory.
I have a file of all correspondence regarding all parties and I will appreciate anything that you can do to motivate somebody to do something. You certainly have my permission to contact any of the above on my behalf.
Thank you
Steve
Yuma, Arizona
U.S.A.
Click here to read other Rip Off Report list of other Moving Companies
Click here to read other Rip Off Reports on National Moving Network and other various transport companies ripping off the consumer
2 Updates & Rebuttals
Sharon
Alexandria,Virginia,
U.S.A.
Paid for your own packing?
#2Consumer Suggestion
Thu, February 02, 2006
Steve, I'm sorry you ahd to go through this web of movers, subcontractors, and insurance companies. If they claim that your entire move was "packed by owner", then how do they justify the $ 2,289 in charges for packing? Can you fax this bill, highlighting the packing charges, directly to the insurance company (skip over Anthem and the movers), proving that you paid them to pack your load? However, this will not net you much in insurace, since Movinginsurance.com did not actually purchase your insurance for you. This in itself needs to be reported to the New Jersey Attorney General, it could be insurance fraud. I would suggest going to small claims court and trying to get that money charged for packing refunded to you. They have used the claim several times to deny that they packed your load for you, and it's probably on paper somewhere. Use this statement to show they admitted they did not pack the load, and you are entitled to your money back. Either way you go, they have to admit they goofed. This should be carefully documented. Every letter you send should be sent to all parties involved, and Certified Mail is the best way to go. Ask for s Return Receipt, which will be mailed back to you showing who signed for the letter and when. Then send copies of ALL letters and the list of comapnies involved to the Department of Transportation and the Attorney Generals of all states involved.
Sharon
Alexandria,Virginia,
U.S.A.
Paid for your own packing?
#3Consumer Suggestion
Thu, February 02, 2006
Steve, I'm sorry you ahd to go through this web of movers, subcontractors, and insurance companies. If they claim that your entire move was "packed by owner", then how do they justify the $ 2,289 in charges for packing? Can you fax this bill, highlighting the packing charges, directly to the insurance company (skip over Anthem and the movers), proving that you paid them to pack your load? However, this will not net you much in insurace, since Movinginsurance.com did not actually purchase your insurance for you. This in itself needs to be reported to the New Jersey Attorney General, it could be insurance fraud. I would suggest going to small claims court and trying to get that money charged for packing refunded to you. They have used the claim several times to deny that they packed your load for you, and it's probably on paper somewhere. Use this statement to show they admitted they did not pack the load, and you are entitled to your money back. Either way you go, they have to admit they goofed. This should be carefully documented. Every letter you send should be sent to all parties involved, and Certified Mail is the best way to go. Ask for s Return Receipt, which will be mailed back to you showing who signed for the letter and when. Then send copies of ALL letters and the list of comapnies involved to the Department of Transportation and the Attorney Generals of all states involved.
