- Report: #1203810
Complaint Review: United Airlines - Nationwide
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Author Confirmed
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United Airlines
Nationwide, USA
Web:
www.united.com
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United Airlines United Airlines Changing seat assignments United Airlines Nationwide
In November 2014, I purchased online, two return air tickets from EWR to FLL for travel between 2/25/2015 and 3/3/2015. The website required seat selection in order to issue tickets and to determine the travel cost. I selected our seats, paid full for these two nonrefundable tickets, and kept my confirmation. On 1/23/2015 I received an email from United informing me of changes to my flights and referred me to their reservation site where I found that I must re-select the seating. Of course the airplane is now full and only three rows in the back are available for selection. I found this action unfair and unethical. I called United to learn that their policy allows United to change seating to their liking and even tickets were for higher cost (optional seating) they have the right to change the seating and to refund the additional amount. I would like to alert others to this weird policy before they consider purchasing United Airlaine tickets. Ayman Summit, NJ
