Complaint Review: United Benefit Service/ United Benefit Advantage - Nationwide

I called the number that was provided on the paper that they sent me. I talked to a customer service representative. I cancelled my account with UBA, which on the top right hand corner is the information that you have to give them. They said it had been cancelled, I hung up. Low and behold three to four days later I find out on march the 12th, after calling my bank and checking my account that a charge of 19.95$ had been taken out by UBA. So how is it that I cancel my account before it even becomes active (which was on March 23rd) that I am charged 19.95, I also obtained the number that was provided through my bank that was on my statement. I called them today and stated they were closed and that there hours were 9 to something I called after 9 (maybe there daylight savings clocks didn't work). So I'm starting to wonder should I put in an EFT form with my bank stating this is fraudulent and changing my ATM/Debit card with them again for the 4th time, not the first time I've been scammed.

I was wondering how you cancled it because I can't seem to find a number, website, or anything. Any help would be of great service.

I was contacted by these people as well. I didnt know any better and I should have. They asked me if I would like the serves and I stated that no. She than went on to say that they were going to give it to me for a month for free. When I was given a chance to speak I clearly said "Ok I have a qustion..." The company than took that as a yes I want that. I just want to know when Ok I have a qustion about my magazne subscription into Ok send it to me. I am getting in contact with all agencys I can to get something done about that.

Hello Mr/Mrs. I Hate Scams, We share the same passion you have in exposing companies who are truly scamming people of their hard earned money. The call that you received soliciting you to enroll in the program you described was not from us but from a marketer who sells not only our program but also others as well. We do not directly call or solicit in any way directly to consumers to enroll or sign up for our benefit programs. Our main goal is to provide Customer Service Beyond Expectations to every member enrolled in our benefit programs. Our customer service representatives only receive inbound calls 24 hours a day from active members within our benefit programs. There are no lies and there is no pretending by our company. We are a reputable company that's been doing business for decades, and we stand by our commitment to be one of the most comprehensive benefit providers in the nation. Sincerely, Edwin O. Velazquez Program Support Specialist

So, Mr. Program Support Specialist, do early morning calls in which your fellow employees pretend to be affiliated with Visa count as benefits of your program. I've been getting a lot of scam calls lately, for some reason. I've gotten called by CRC of Tennessee (aka Blue Whale Publishing) and another magazine scammer and now United Benefit Advantage. A lady called me this morning, claiming that UBA wanted to give me a free gift for being such a good customer. (The magazine scam calls start the same way, so I already knew where this was going) I'm not, and have never been, a customer of UBA, so I told her this. She then said that the gift was for being a Visa customer. I'm sorry, but Visa does not give the phone numbers of clients (especially not phone numbers that are not linked to said clients' Visa accounts) to telemarketing companies so that they can "give" people "gifts". If your company is so great, why the need to lie on the phone?

Dear Genlenben, We are sorry to hear that you are not able to access any savings while utilizing the United Benefit Advantage program. We strive to offer members the best discount shopping service available today. We have evaluated the various reasons you provided for your disappointment and apologize that we were not able to meet your specific needs. However, be assured that we truly offer deep discounts across a broad range of products. Below are just some of the great and very real discounts offered in the United Benefit Advantage program: Hotel's: Holiday Inn San Francisco International Airport North | Standard Room | Members $83.00 per night | Cost thru ichotelsgroup.com $132.50 per night Electronics: Hitachi 55 HDTV | Members $1878.90 | Cost thru projectorexport.com $1969.00 Dining Certificates: $7.50 for $25 Restaurant Certificates at over 5,000 restaurants & that's not even the half of it, we even provide a Double-The-Difference Savings Guarantee on most of the items purchased through the shopping service and offer an extended warranty on most products at no additional cost. Secondly, our websites require specific log in information in order to ensure a member's personal identity information is not compromised. Actually, our site has a very broad range of products. We offer one of the widest assortments of brand name products. Members can call our customer service center 24 hours a day (excluding holidays) to receive quotes or purchase any of over 300,000 items. Certain items such as fine furniture are not available on the website but can be obtained by calling our customer service center. Members can also call toll-free and speak with a Customer Service Specialist 24 hours a day excluding holidays to inquire about merchandise to place and to follow upon orders. Thirdly, because of the broad range of sources we have in our system, to assure availability and price, the majority of merchandise purchased is delivered within the first 2 weeks, and (except for fine furniture) usually takes no longer than 4 weeks. We have merchandise such as fine furniture that may take longer to receive, but members are made fully aware of and they have agreed to the shipping time. The shopping service is very real and a wonderful value and has been in existence since 1954 and millions of members have had access to the various services we offer over the years. Our websites are safe and secure. Our customer service is quick, kind, and convenient. We've invested heavily to assure that. Again we regret that you did not have a good experience and nor believe you could utilize our benefits, but be assured we are for real, providing real value to our customers. Thank you, Edwin O. Velazquez Program Support Specialist

Dear Genlenben, We are sorry to hear that you are not able to access any savings while utilizing the United Benefit Advantage program. We strive to offer members the best discount shopping service available today. We have evaluated the various reasons you provided for your disappointment and apologize that we were not able to meet your specific needs. However, be assured that we truly offer deep discounts across a broad range of products. Below are just some of the great and very real discounts offered in the United Benefit Advantage program: Hotel's: Holiday Inn San Francisco International Airport North | Standard Room | Members $83.00 per night | Cost thru ichotelsgroup.com $132.50 per night Electronics: Hitachi 55 HDTV | Members $1878.90 | Cost thru projectorexport.com $1969.00 Dining Certificates: $7.50 for $25 Restaurant Certificates at over 5,000 restaurants & that's not even the half of it, we even provide a Double-The-Difference Savings Guarantee on most of the items purchased through the shopping service and offer an extended warranty on most products at no additional cost. Secondly, our websites require specific log in information in order to ensure a member's personal identity information is not compromised. Actually, our site has a very broad range of products. We offer one of the widest assortments of brand name products. Members can call our customer service center 24 hours a day (excluding holidays) to receive quotes or purchase any of over 300,000 items. Certain items such as fine furniture are not available on the website but can be obtained by calling our customer service center. Members can also call toll-free and speak with a Customer Service Specialist 24 hours a day excluding holidays to inquire about merchandise to place and to follow upon orders. Thirdly, because of the broad range of sources we have in our system, to assure availability and price, the majority of merchandise purchased is delivered within the first 2 weeks, and (except for fine furniture) usually takes no longer than 4 weeks. We have merchandise such as fine furniture that may take longer to receive, but members are made fully aware of and they have agreed to the shipping time. The shopping service is very real and a wonderful value and has been in existence since 1954 and millions of members have had access to the various services we offer over the years. Our websites are safe and secure. Our customer service is quick, kind, and convenient. We've invested heavily to assure that. Again we regret that you did not have a good experience and nor believe you could utilize our benefits, but be assured we are for real, providing real value to our customers. Thank you, Edwin O. Velazquez Program Support Specialist

Dear Genlenben, We are sorry to hear that you are not able to access any savings while utilizing the United Benefit Advantage program. We strive to offer members the best discount shopping service available today. We have evaluated the various reasons you provided for your disappointment and apologize that we were not able to meet your specific needs. However, be assured that we truly offer deep discounts across a broad range of products. Below are just some of the great and very real discounts offered in the United Benefit Advantage program: Hotel's: Holiday Inn San Francisco International Airport North | Standard Room | Members $83.00 per night | Cost thru ichotelsgroup.com $132.50 per night Electronics: Hitachi 55 HDTV | Members $1878.90 | Cost thru projectorexport.com $1969.00 Dining Certificates: $7.50 for $25 Restaurant Certificates at over 5,000 restaurants & that's not even the half of it, we even provide a Double-The-Difference Savings Guarantee on most of the items purchased through the shopping service and offer an extended warranty on most products at no additional cost. Secondly, our websites require specific log in information in order to ensure a member's personal identity information is not compromised. Actually, our site has a very broad range of products. We offer one of the widest assortments of brand name products. Members can call our customer service center 24 hours a day (excluding holidays) to receive quotes or purchase any of over 300,000 items. Certain items such as fine furniture are not available on the website but can be obtained by calling our customer service center. Members can also call toll-free and speak with a Customer Service Specialist 24 hours a day excluding holidays to inquire about merchandise to place and to follow upon orders. Thirdly, because of the broad range of sources we have in our system, to assure availability and price, the majority of merchandise purchased is delivered within the first 2 weeks, and (except for fine furniture) usually takes no longer than 4 weeks. We have merchandise such as fine furniture that may take longer to receive, but members are made fully aware of and they have agreed to the shipping time. The shopping service is very real and a wonderful value and has been in existence since 1954 and millions of members have had access to the various services we offer over the years. Our websites are safe and secure. Our customer service is quick, kind, and convenient. We've invested heavily to assure that. Again we regret that you did not have a good experience and nor believe you could utilize our benefits, but be assured we are for real, providing real value to our customers. Thank you, Edwin O. Velazquez Program Support Specialist

Dear Genlenben, We are sorry to hear that you are not able to access any savings while utilizing the United Benefit Advantage program. We strive to offer members the best discount shopping service available today. We have evaluated the various reasons you provided for your disappointment and apologize that we were not able to meet your specific needs. However, be assured that we truly offer deep discounts across a broad range of products. Below are just some of the great and very real discounts offered in the United Benefit Advantage program: Hotel's: Holiday Inn San Francisco International Airport North | Standard Room | Members $83.00 per night | Cost thru ichotelsgroup.com $132.50 per night Electronics: Hitachi 55 HDTV | Members $1878.90 | Cost thru projectorexport.com $1969.00 Dining Certificates: $7.50 for $25 Restaurant Certificates at over 5,000 restaurants & that's not even the half of it, we even provide a Double-The-Difference Savings Guarantee on most of the items purchased through the shopping service and offer an extended warranty on most products at no additional cost. Secondly, our websites require specific log in information in order to ensure a member's personal identity information is not compromised. Actually, our site has a very broad range of products. We offer one of the widest assortments of brand name products. Members can call our customer service center 24 hours a day (excluding holidays) to receive quotes or purchase any of over 300,000 items. Certain items such as fine furniture are not available on the website but can be obtained by calling our customer service center. Members can also call toll-free and speak with a Customer Service Specialist 24 hours a day excluding holidays to inquire about merchandise to place and to follow upon orders. Thirdly, because of the broad range of sources we have in our system, to assure availability and price, the majority of merchandise purchased is delivered within the first 2 weeks, and (except for fine furniture) usually takes no longer than 4 weeks. We have merchandise such as fine furniture that may take longer to receive, but members are made fully aware of and they have agreed to the shipping time. The shopping service is very real and a wonderful value and has been in existence since 1954 and millions of members have had access to the various services we offer over the years. Our websites are safe and secure. Our customer service is quick, kind, and convenient. We've invested heavily to assure that. Again we regret that you did not have a good experience and nor believe you could utilize our benefits, but be assured we are for real, providing real value to our customers. Thank you, Edwin O. Velazquez Program Support Specialist

I went through the same exact thing, the only problem is when i tried to cancell my account there was no number to be found on any of my paperwork! Their customer service letter just gives my account information and says I can cancell, but how? Even the website can't shed any light on this for me, and this program is a terrible offer. I would recommend you never sign up!!!