- Report: #1300804
Complaint Review: United States Postal Service - St. Louis Missouri
Reported By:
Cindy Kyse Rosenberg -
MESA, Arizona, USA
Submitted:
Updated:
-
Author Confirmed
Why?
United States Postal Service
P.O. Box 80141 St. Louis, 63180 Missouri, USA
Web:
www.usps.com
Categories:
Business Rating:
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United States Postal Service The United States Postal Service does not want to honor their insurance policy that was issued for items sent from my deceased mother and sister, which was lost by the Postal Service St. Louis Missouri
My mother and sister died in 2015, and I was given items of clothing and other semential items. These items were mailed from Illinois on August 25, 2015 to be sent to Mesa, AZ. It wads mailed in a "computer paper" sized box, and was securely taped. It was only supposed to take 8-10 business days for me to receive the items. After waiting for months, contacting the Postal Service as well as numerouss trips to our local Post Office, the box was finally delivered to me on November 12, 2015. The box was sent to me totally empty! All of the items I had in the box were gone!! In the empty box was a generic form letter from the Postal Service in Phoenix, AZ, which stated "the enclosed item was found loos in the mail or was damaged in handling by the Postal Service". How could it have been found loose or damaged? The box was securely fastened, and if there had been any problem in the sealing of the box, it would have been found by the original sender, the Postal Service in Illinois. The Postal Services offers a basic insurance of $300.00, if items are lost through the process from one location to another. I have been trying since November 12, 2015 to March, 2016 to receive the $300.00 insurance for the items the Postal Service lost. I filled out all the documentation the Postal Service required to receive the insurance, and I have sent letters requesting assistance to the Postal Service to settle this matter on December 21, 2015, February 2, 2016, February 16, 2016, March 9, 2016, and April 7, 2016. I sent all the documentation the Postal Service requested to settle this matter. Instead of assisting me and giving me the $300.00 insurance, they sent me a denial letter on April 7, 2016. They mentioned their rationale for this decision is the 'supporting documentation'; however, they never made the 'documentaion' available to me.
I realize in the large scheme of things, my issue may not be seen as important as a consumer being ripped off for thousands by some crooked organization; but I was ripped off by an organization that prides itself on professional service from one location to another. This service was not honored by the Postal Service; instead, my cherished items were stolen out of my properly sealed box. Pleasae also accept the pain and suffering I have received by having sentimental items stolen from me from 2 deceased people that I will never see again. This horrific incident has made it impossible for me to receive any closure from dealing with my mother and sister's deaths. Instead of the Postal Service handling this situation on an indivudual level, treating it with professionalism and compassion, I received unprofessional and inexcusable behavior from this institution.
I have detailed documentation for each interaction I have had with the Postal Service, and if you choose to handle my case, can prove everything I am telling you is true.
Please help me! Please help me right a serious wrong!
Sincerely,
Cindy Kyse Rosenberg
