VERIFIED BUSINESS REVIEW:
RIPOFF REPORT’S VERIFIED STATUS BUSINESS REVIEW OF UNITED TAX LIENS, LLC
Effective 1/1/2021, United Tax Liens, LLC has joined Ripoff Report’s Guardian+ Program which means that they have made a commitment to customer service and satisfaction. This commitment pledge is not just to Ripoff Report, but to all consumers who do business with them. Earning the Verified status isn’t easy to begin with (member businesses have a lot of hoops they have to jump through and promises to make) but we believe that with Ripoff Report as the “watch dogs” we can help ensure that businesses are properly taking care of legitimate customer grievances.
We understand that it can be hard for consumers to get to know a business, or even regain trust if one had a negative experience with that businesses before. Indeed, we recognize that good relationships and building trust takes time, and even longer if there has been a hiccup along the way. As part of our Program onboarding process we trying to get to know companies a little by asking them some questions and, in order for you to get to know United Tax Liens, LLC a little better too, we’d like to share with you some of the things we’ve learned based upon their responses.
HOW UNITED TAX LIENS, LLC GOT STARTED
We believe it fun to learn about where businesses come from so, we asked United Tax Liens, LLC how they got started and learned that:
United Tax Liens was created by active investors that wanted to provide everyday people access to one of the best Real Estate Investment vehicles available today. Our lead webinar presenter, Jay Drexel, started in tax lien investing over 10 years ago.
He was broke and a single dad. His house went into foreclosure and he had to move into his Mom’s basement with his son. He knew he had to change something.
That’s when he discovered Tax Default Property Investing … Fast forward to today he's done over 700 Tax Default Investments and buys a couple every single week from his home office.
These investments are in multiple states, they are making anywhere from 10% to 25% ROI. He's a full-time investor and educator. This type of investing has changed tremendously over the years, so he continues to educate people on the nuances.
People no longer have to travel to tax sales to compete with billion-dollar investors ... or spend hours calling county offices or driving around neighborhoods trying to find safe invests. Now, with the right education and technology, we teach how to invest safely and successfully from the comfort of home!
WHAT UNITED TAX LIENS, LLC DOES AND HOW IT OPERATES
One of the things that we want to understand is what it is that a business actually “does” and how its business model works. Some businesses are quite unique which makes it interesting to learn about. When we asked United Tax Liens, LLC this question, we learned that:
United Tax Liens offer courses, that show people exactly what you need to do to get started with Tax Lien investing and learn about which states have Tax Liens and which states have Tax Deeds. These courses help them discover how to avoid the mistakes that most new tax lien investors make, and provide the secrets to getting guaranteed returns.
“We own and operate a proprietary software called Marketplace Pro that makes it super easy to get started in Tax Liens, even for the novice. The software gives all the information needed to make a profitable decision. We offer coaching and consulting every step of the way.”
“Our trained coaches help clients get started from Day 1. Our team is a group of hand-selected investors that are active Tax Lien and Deed investors. With decades of experience, they will show our clients how to skip the learning curve and get profitable faster than they ever could on their own.”
WHAT IS THE CUSTOMER SERVICE LIKE AT UNITED TAX LIENS, LLC
United Tax Liens, LLC offers multiple avenues for customer support including in-depth processes run by our marketing customer service for prospects - within ZenDesk, a Client Success Department dedicated to onboarding new clients and multiple avenues by which to learn more via social media (pages and groups). As such, from the customer perspective, United Tax Liens are very professional, courteous, and provide detailed, hands-on services. We show customers all the tips, tricks and best practices that we've collected over the many, many years in tax lien and real estate investing so we serve as the go-to experts. We are also able to provide referrals for various legal and financial specialists that our clients likely need as they further develop their investment journey.
In some instances, customers who do not follow our onboarding process have issues understanding how the products and services we offer work. We had a gentleman who wanted to 'do everything himself' and wasn't cooperative with accepting our assistance. This was a challenge as we could not coach and teach him but we were happy to refund his money.
To ensure that customer concerns are being addressed appropriate, United Tax Liens offers 'Amazon level' customer service. The customer is always right. If they are unsatisfied for ANY reason we refund their money.
COMMON COMPLAINTS ABOUT UNITED TAX LIENS LLC
If there is one thing, we know to be true, no business can please 100% of the people 100% of the time. Sometimes people working for a business is having a bad day and takes it out on a customer. Sometimes a customer might be having a bad day and takes it out on the business. Sometimes there is just a misunderstanding due to a breakdown in communication. Hey…it happens to the best of us! No one is perfect.
We asked United Tax Liens, LLC to tell us about complaints they have received in the past and what changes or improvements they made to help address those issues. In response, we learned that, given the nature of United Tax Lien’s business, For the few chargebacks we've received, we've implemented an extensive process to provide even better customer service BEFORE these chargebacks come through. We receive very, very few now. Additionally, we've optimized our decline and cancelation processes, and are constantly optimizing ALL marketing and sales copy (including legal terms and FAQs so that our products are current and clear) .
OTHER NOTEWORTHY INFORMATION ABOUT UNITED TAX LIENS LLC
For some companies, credentials/certifications are important. United Tax Liens is in the process of registering here: https://www.ntla.org/. We will be members by the end of Q2, 2021
The one thing we LOVE to hear about is how businesses give back to the community. We asked United Tax Liens, LLC about community organizations or volunteering and we learned that they help with Jackets from Jonah: https://www.gofundme.com/f/smxqf3-jackets-for-jonah
United Tax Liens, LLC is excited to have the peace of mind that comes with being a Ripoff Report Program member!
Written By:
Ripoff Report's Guardian+ Program
PO Box 310, Tempe, AZ 85280
www.ripoffreport.com