- Report: #133037
Complaint Review: UPS - Nationwide
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UPS
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UPS stolen property, insurance claim denied RIPOFF Fairfeild, California
I sent my daughter's laptop to her via UPS and it was stolen from the box. She received any empty box. UPS denied my insurance claim. How can I appeal?
The laptop was in the box I had previously received it from the Best Buy repair service center - very well padded and secure. The clerk at the UPS store in Fairfield CA, saw the laptop and helped me close up and tape the box. I had it insured through the UPS store for $1500.
The package arrived 4 days later than scheduled and there was NO LAPTOP inside! A UPS inspector, Danny Munioz told my daughter that he would approve the claim. My daughter was requested to send photos of the box to the UPS damages dept. to Carolyn Clark at [email protected] which she did.
However, UPS denied my claim. UPS said there was no sign of tampering on the box. However, since it was a previously used box I know there were discarded tape marks and anyone along the way could have removed the tape, taken the laptop, and retaped the box.
How can I appeal and get them to reconsider and pay me for the lost property?!
Libby
Fairifield, California
U.S.A.
The laptop was in the box I had previously received it from the Best Buy repair service center - very well padded and secure. The clerk at the UPS store in Fairfield CA, saw the laptop and helped me close up and tape the box. I had it insured through the UPS store for $1500.
The package arrived 4 days later than scheduled and there was NO LAPTOP inside! A UPS inspector, Danny Munioz told my daughter that he would approve the claim. My daughter was requested to send photos of the box to the UPS damages dept. to Carolyn Clark at [email protected] which she did.
However, UPS denied my claim. UPS said there was no sign of tampering on the box. However, since it was a previously used box I know there were discarded tape marks and anyone along the way could have removed the tape, taken the laptop, and retaped the box.
How can I appeal and get them to reconsider and pay me for the lost property?!
Libby
Fairifield, California
U.S.A.
2 Updates & Rebuttals
Melissa
Little Rock,Arkansas,
U.S.A.
Possible solution
#2Consumer Suggestion
Mon, February 28, 2005
I am not sure if this would help, but the weight of the box may help prove tampering. I am sure the box was weighed when dropped off for shipping. The empty box surely weighs less than when it was shipped. Might be worth a try. Best of luck. Also, you can always appeal that decision.
Estelle
CHARLOTTE,North Carolina,
U.S.A.
here's a solution
#3Consumer Suggestion
Mon, February 28, 2005
You mentioned that the place where you sent the package( a UPS store!!) back from saw the computer in the box and sealed it. If I were you I would get a notarized statement from them and call the corporate office of UPS. This is outrageous.You have all of the proof that you need, and should certainly be reimbursed.You should also tell UPS that you will certainly take all legal steps necessary to get your money back. It's obvious that either it was stolen prior to the UPS driver picking it up( which means that the store stole it) Or you know for sure that UPS actually stole it. I would also file a police report. Good luck
