- Report: #1387119
Complaint Review: Upwork - California
Reported By:
Dean A -
Johannesbrg, North Carolina, South Africa
Submitted:
Updated:
-
Author Confirmed
Why?
Upwork
441 Logue Avenue Mountain View 94043 California, USA
Web:
www.upwork.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Upwork UPWORK ripped me off by overcharging on a fixed contract by $1263 this was after we agreed on a rate of $150 California
UPWORK ripped me off by overcharging on a fixed contract by $1263 this was after we agreed on a rate of $150
We were very excited to assemble a freelance digital support team for our company. I (CEO) requested our marketing manager to contract with Upwork for this purpose. We posted a job spec and on the 29th March 2017 contracted with a designer by the name of Lisa Saliture who agreed in writing to a FIXED fee of $ 150 for following services one rendered.
Website banner $27.5, Blog design $27.5, Cover page Facebook $27.5, 2 social media posts $13.75 each, Total agreed amount was $150 USD.
What actually transpired was that she/ Upwork snatched $1263 from our account over the following transactions (converted from South African Rand so may not be exact) 03 April 2017, R4190,36 (314 USD), 10 April 2017, R5594,9 (420, 66 USD), 17 April 2017, R2828,7 (212,68 USD), 19 April 2017, R4183,55 (314,55 USD), 19 April 2017, R4183,55(314,55 USD), 20 April 2017, - 4134,42 (310,85 USD) This is a credit.
Lisa maintains that she worked on the jobs for more hours than was agreed to and thus charged more. We maintain the following:-
The agreement with her was for a fixed contract amount of $150 no more and no less.
Once we reaslied these transactions were taking place we immediately cancelled the credit card and today saw on the account another $400 that was attempted to be billed to the account however unsuccessfully due to the card not being active.
We tried to communicate the issue with their support @ [email protected] with Mohammad and I personally was plainly ignored leaving me no alternative but to name and shame in order to get this hopefully resolved.
2 Updates & Rebuttals
Dean
Johannesbrg,South Africa
You dipped your fingers into the open cookie jar, with no shame
#2Author of original report
Fri, July 27, 2018
Your response adds no credibility to your csse whatsoever!
For the record you did not provide $1000 + worth of value- NOT A CHANCE.
You state that my marketing lady was so happy and she went over budget....The deal was for a set $ 150 $ and you charged our card $ 1263 and trired for more). She did not know that you were running these payments through the card. Then when I found out what you were doing, well I became unhappy. No reasonable person would be happy to have been RIPPED OFF.
The mistake was that she gave you access to a comapny credit card which you absued time and time again by debiting and not requiring any authority to do so. Luckily we managed to cancel the card as the debits were still being charged after you stopped doing anywork for us !! I understand that there is a way to use an escrow account to avoid this absuse but you conveniently never shared that informstion with her!
If as you say she went over budget then why did you not inform her that you cannot carry on working for her until an extension to the budgdt is agreed to? No, instead, you debited the account at will. Not very respectuful or fair as you claim you are.
As for Upwork siding with you, they did not give us the time of day, they ignored our mails and showed no care whatsoever in trying to resolve things. Frankly I reckon they couldnt really care one way or another as it was really your probem with us. Besides, there are plenty compalints against them on rippoffreport.com alone that questions their credibility and work ethics.
If you resally want to resolve this issue refund the stolen money and it will go away. Furtehr to that I will start one by one posting he same compaint about you on other forums.
Lisa
Kenosha,Wisconsin,
United States
Liar Liar
#3REBUTTAL Individual responds
Fri, July 27, 2018
What a story teller you are! I am a top rated designer on Upwork and am because I treat all my clients with respect and fairness! As a matter of fact, Upwork sided with me after you filed a dispute against me and I won because I went above and beyond! You received $1000 plus worth of social media banners, newsletter templates and endless revisions not to mention I managed the backend if your website by uploading new web banners for you. I do not work for free! You were so happy with everything I did and then suddenly went over budget and had to answer to your boss. I also have you a refund. I think there was a communication difference in the currency difference between countries. Stop trying to ruin people's livelihoods! Your an evil woman! Karma is coming for you!
