- Report: #23848
Complaint Review: Urbanq.Com - Cedarhurst, NY New York
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Urbanq.Com
218 Rockaway Tpke Cedarhurst, NY, 11559 New York, U.S.A.
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Urbanq.Com ripoff dishonest rebate promise Cedarhurst New York
I purchased a leather jacket for my son on line from Urbanq.com on Mar.1,2001. The website advertised a 100% rebate. I put the jacket up for Christmas and did not realize I had not received my rebate until November 2001,when I started getting ready for Christmas gifts. I emailed the site to explain the problem.
They said I did not complete all the steps I was suppose to in order to receive the rebate.I alledgely left off the promotion code which should have been on the envelope sent to them. On Dec.24,2001,Urbanq agreed (as a customer service)they would send forms to me so I could resubmit the request. I completed the forms on April 22,2001 and sent them a check for $10.00 for required processing fees. Urbanq sent an email to me stating they had received the forms and check and would be processing the request.I cannot remember the date but I have the emails to prove what I have written.
I have written emails too numereous to mention. Each time, I get a form-reply stating that they are backlogged on business because they are trying something new.
On May 2,2002, I wrote them to say that I was filing a complaint with the NY BBB,which I did. The BBB notified me to say that they processed my complaint but Ubanz.com did not respond and there was nothing else they could do.I am very angry for being ignored,lied to,spent 10.00 to refile for rebate and I also need my 99.99. I would not ever have bought a $100.00 jacket if I thought for one minute I was not going to receive the rebate.
Martha
Village Mills, Texas
They said I did not complete all the steps I was suppose to in order to receive the rebate.I alledgely left off the promotion code which should have been on the envelope sent to them. On Dec.24,2001,Urbanq agreed (as a customer service)they would send forms to me so I could resubmit the request. I completed the forms on April 22,2001 and sent them a check for $10.00 for required processing fees. Urbanq sent an email to me stating they had received the forms and check and would be processing the request.I cannot remember the date but I have the emails to prove what I have written.
I have written emails too numereous to mention. Each time, I get a form-reply stating that they are backlogged on business because they are trying something new.
On May 2,2002, I wrote them to say that I was filing a complaint with the NY BBB,which I did. The BBB notified me to say that they processed my complaint but Ubanz.com did not respond and there was nothing else they could do.I am very angry for being ignored,lied to,spent 10.00 to refile for rebate and I also need my 99.99. I would not ever have bought a $100.00 jacket if I thought for one minute I was not going to receive the rebate.
Martha
Village Mills, Texas
