- Report: #1326041
Complaint Review: U.S. Bank - Los Angeles California
Reported By:
anonymous -
Los Angeles, California, USA
Submitted:
Updated:
-
Author Confirmed
Why?
U.S. Bank
Los Angeles, California, USA
Phone:
(310) 571-0193
Web:
www.usbank.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
U.S. Bank: Wilshire & Bundy Branch Horrible Customer Service Los Angeles California
In August 2016, I went in to this branch to inquire about opening a joint checking account for a family trust, for myself and my step-brother whose parents have recently passed away. I met with Hebe Torres and the branch manager Nashid. Per my trust administration lawyer's instructions, I brought in the required Change of Trustee Affidavit form to open the account. My meeting with these two was rather cold: I immediately got the impression that they did want to do business with me, which I strongly suspect was based on race.
When I showed them the Change of Trustee form, Hebe said that they may require the original trust document to move forward (Nashid had no clue what was going on or how to do this kind of transaction). She made a copy of the Change of Trustee and said it would be fine to email her the trust document, in order to see if we can move forward.
I emailed Hebe a PDF of the trust later that day and asked if she needed anything else. No response. I made a follow up call a few days later and left Hebe a voice mail message. No reply. The following Monday, I left a message for Nashid with a branch representative. No reply. So not only did this branch seemingly not want my business, they're now in possession of sensitive and private information.
I'm not sure if this is plain bad business, discrimination, incompetence, or all of the above. But I am appalled at the way this branch does business. I could've at least gotten a call or email response about my inquiry. I've also mailed the U.S. Bank headquarters about this incident. I advise those who want to bank with this branch to not deal with Hebe Torres and Nashid.
