- Report: #438288
Complaint Review: US FIDELIS * NATIONAL AUTO WARRANTY SERVICES * DEALER SERVICES - Wentzville Missouri
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US FIDELIS * NATIONAL AUTO WARRANTY SERVICES * DEALER SERVICES
100 OR 200 MALL PARKWAY Wentzville, 63385 Missouri, U.S.A.
Phone:
800-649-1856
Web:
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US FIDELIS * NATIONAL AUTO WARRANTY SERVICES * DEALER SERVICES How they treat employees relates to how they treat customers Wentzville Missouri
This memo was written by the Vice President of US Fidelis on March 10th but not sent out to employees until March 16th. It actually makes not sense as Cory Atkinson is making threats to his employees under the pretense that some lady went to another warranty company to buy a warranty.
They should give the lady some credit; maybe she shopped around. The whole tone of this memo shows how arrogant they are. They don't give the consumer credit for having the intelligence to shop around or use sources available such as a phone book or the internet to find a better price.
The other point I would like to make is the hokey scare tactics he is using on his employees. Each thing he threatened with is exactly who and what US Fidelis ITSELF is being investigate by.
He throws out felony charges could be made. TO WHO? FOR WHAT?
You are going to file a charge against someone because a lady bought a warranty somewhere else? What the heck?
IT is QUITE Humorous. Please take the time to read it to see what kind of people run this company and SPREAD THE WORD. PRINT IT OUT. HANG IT ON YOUR BULLETIN BOARDS AT WORK. PUT THE POST I YOUR MYSPACE AND/OR FACEBOOK. please!
_______________________________________________
From: Eddie Struckman
Sent: Monday, March 16, 2009 9:05 AM
To: NAWS - All Employees; DSD - All Employees
Subject: Stolen Deals - FYI
TO: US Fidelis Employees
FROM: Cory Atkinson
DATE: March 10, 2009
RE: Stolen Deals
Hey Guys,
As you know, or maybe do not know, we have had many deals that we sold get cancelled and another company
sells the same deal the day after.
The last one occurred on March 3rd. We sold the deal on March 2nd and she was called by another local company
in town, who conveniently had ALL her information.
We have had an investigative team working with our IT department looking into several issues lately, this issue included,
and are now aware of what is going on.
We know exactly who was in the file, what they looked at, and the time and date they looked at it. We are going to
be correcting this situation and taking appropriate actions to ensure that this does not continue. We take this situation
very seriously, as does the attorney general who has informed us that anything above $2,500 is a felony and it is highly
likely there will be prison time included as the FTC is cracking down in this industry right now.
We want all employees to know that we are working hard to protect the integrity of all the deals that you are selling and
we are behind you 100% by protecting your work environment. In order for you to protect yourself against landing in the
middle of these investigations, here are some guidelines that you should follow:
1. Note EVERY single file you go in to - Especially files that do NOT belong to your team!
2. ALWAYS lock your computer when leaving your office.
3. NEVER let your reps use your computer for anything unless you are present.
Please circulate this message to all your reps and take this memo VERY seriously.
If anyone has any knowledge relating to this issue, or if you have been looking at files for any reason that wouldn't be a normal
file you should be looking at, please go to Eddie Struckman and discuss this situation with him immediately before we complete our investigation.
Thank you for your ongoing dedication and cooperation.
Cory Atkinson
Have a Huge Day,
Eddie Struckman - General Manager
US FIDELIS
100 Mall Pkwy
Wentzville, MO 63385
Cell: (314) 954-2144
[email protected]
Former employee
wentzville, Missouri
U.S.A.
They should give the lady some credit; maybe she shopped around. The whole tone of this memo shows how arrogant they are. They don't give the consumer credit for having the intelligence to shop around or use sources available such as a phone book or the internet to find a better price.
The other point I would like to make is the hokey scare tactics he is using on his employees. Each thing he threatened with is exactly who and what US Fidelis ITSELF is being investigate by.
He throws out felony charges could be made. TO WHO? FOR WHAT?
You are going to file a charge against someone because a lady bought a warranty somewhere else? What the heck?
IT is QUITE Humorous. Please take the time to read it to see what kind of people run this company and SPREAD THE WORD. PRINT IT OUT. HANG IT ON YOUR BULLETIN BOARDS AT WORK. PUT THE POST I YOUR MYSPACE AND/OR FACEBOOK. please!
_______________________________________________
From: Eddie Struckman
Sent: Monday, March 16, 2009 9:05 AM
To: NAWS - All Employees; DSD - All Employees
Subject: Stolen Deals - FYI
TO: US Fidelis Employees
FROM: Cory Atkinson
DATE: March 10, 2009
RE: Stolen Deals
Hey Guys,
As you know, or maybe do not know, we have had many deals that we sold get cancelled and another company
sells the same deal the day after.
The last one occurred on March 3rd. We sold the deal on March 2nd and she was called by another local company
in town, who conveniently had ALL her information.
We have had an investigative team working with our IT department looking into several issues lately, this issue included,
and are now aware of what is going on.
We know exactly who was in the file, what they looked at, and the time and date they looked at it. We are going to
be correcting this situation and taking appropriate actions to ensure that this does not continue. We take this situation
very seriously, as does the attorney general who has informed us that anything above $2,500 is a felony and it is highly
likely there will be prison time included as the FTC is cracking down in this industry right now.
We want all employees to know that we are working hard to protect the integrity of all the deals that you are selling and
we are behind you 100% by protecting your work environment. In order for you to protect yourself against landing in the
middle of these investigations, here are some guidelines that you should follow:
1. Note EVERY single file you go in to - Especially files that do NOT belong to your team!
2. ALWAYS lock your computer when leaving your office.
3. NEVER let your reps use your computer for anything unless you are present.
Please circulate this message to all your reps and take this memo VERY seriously.
If anyone has any knowledge relating to this issue, or if you have been looking at files for any reason that wouldn't be a normal
file you should be looking at, please go to Eddie Struckman and discuss this situation with him immediately before we complete our investigation.
Thank you for your ongoing dedication and cooperation.
Cory Atkinson
Have a Huge Day,
Eddie Struckman - General Manager
US FIDELIS
100 Mall Pkwy
Wentzville, MO 63385
Cell: (314) 954-2144
[email protected]
Former employee
wentzville, Missouri
U.S.A.
