Complaint Review: USA Solar Inc TRUSTED Business | Verified Safe™…businesses consumers can trust. USA Solar is a US Based PV solar installation company that provides the highest quality and service nationwide. USA Solar provides homeowners with simple and affordable clean energy that helps the environment while saving customers money. USA Solar believes that going solar should be headache and hassle-free. - Nationwide

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to USA Solar, Inc. for its full commitment to quality customer service.

Ripoff Report's discussions with USA Solar Inc. have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. USA Solar Inc. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

USA Solar has informed us that his personal philosophy is that his clients success is the heart of the business. As a successful businessman. Top executive, CEO Joe Bruce told us that USA Solar personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care". USA Solar says this, "We are one of the top solar companies for helping customers save money. With us, you'll always receive a complex and customized approach to saving money that comes from a team who cares."

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "USA Solar Inc. truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."



Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Joe Bruce during an onsite inspection held by a third-party verification company with no biases towards USA Solar, Inc.

USA Solar Inc. is a company dedicated to providing their customers with high-quality solar panel installations. Joe Bruce stated the following about his company, "we linked up with a banking partner to where we can finance the job for customers where they do not have to pay anything up front. We eliminate their current electricity bill with their utility company but they will pick up a new bill for the solar finance but that is going to be cheaper than what they are used to paying. And so, it gives them a net to net savings as soon as the system gets installed and turned on."

Leads for USA Solar Inc. are primarily obtained through inside sales and direct sales. Mr. Bruce further detailed their direct sales approach, "we have we created a team of females to empower women in the workforce specifically in tech because less than 24% of women are in some kind of technology employment which is a big deal because that seems to be the future of our employment. To empower women, we wanted to give them a good stepping stone to get involved with us and to get into solar technology. So, they call themselves the Solar Angels and they are a direct sales team. So they go out in assigned areas and knock on doors in their assigned areas that they have their permits in and say Hey are you interested in going solar. If the customer says yes, they will schedule a time to sit down with them or sit down with them right then and there if they are ready and show them the numbers. If they like the numbers they do have to qualify and if they meet all of the qualifications, then we can get them signed up and going. So the solar takes about less than 30 days to get permits and HOA approval. Then we offer kind of a package it is solar but then I have worked for a lot of companies and a lot of solar companies try to put as much solar as they can on the house and it makes sense because the sales rep will make more as it is a larger system. We make up for our loss of production with good customer because what we do is we give them a smart home energy package. We retrofit their house thermostat, energy-efficient lighting control, and even smart vents so even their vents will shut and open depending on where they are at in the house, their water heater we optimize that so that if they are not home their thermostat works with the water heater and tell it to stop heating the water because we don’t need it right now. It is $2000 worth of product that we give each customer. It lowers their consumption by 30 to 40% less than what they were before and then we build them a system off of that. So we don't make much money off each customer but we will show better savings each time and we think we will look like rock stars cause it puts them in a position where they may overproduce and the energy company will have to pay them for that energy at a wholesale price."



CUSTOMER CARE & COMPLAINT RESOLUTION – USA SOLAR, INC.

Mr. Bruce was asked to describe a situation where a client was not satisfied with the level of service they received. He described their escalation process, "if they are not happy with speaking with their consultant they will have their account specialist that can update them on the project and I don't know why they wouldn't want to talk to them but there is just basic customer support where they will get all the information we will get it on the back in if they if there is an issue or a problem we will reach out to them directly and talk to them and find out what is going on. We will send them a visa prepaid card and some chocolate or brownies from a local bakery as a show of good faith to show we care. We do it to show them that we are a little bit different. We have to gain their trust and we do everything we can. We are growing and adapting, and this year has been the best for customer service."

When asked to comment on complaints posted on Ripoff Report's website Mr. Bruce expressed that the complaints were false reports from an ex-employee. In order to further assure future and current clients, Mr. Bruce provided their credentials, "Well we have everything we need to legally do business in the states that we are in. The counties do a pretty good job of that for the customers. We have to be a licensed contractor, master electrician, NABCEP certification these are all state requirements. Customers really don't have anything to worry about you know all the licensing and requirements they will see are stamped and approved by their counties."

USA Solar Inc. is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Bruce stated the following, "It means a lot to us. Any accreditation that we get is good. We have a long way to go we have a lot of companies that I am sure will give us other accreditations big or small but it comes with growth and time. We look at it as growth. It is our growing and we are to the point now where we are connected with a company like Ripoff Report and we can be accredited and people can look up and see...It may sound like a ripoff to go solar with no out of pocket cost. Solar is expensive and it sounds like it is too good to be true. I can see where a customer could see that and look us up and say this may be a ripoff because it is too good to be true and they go on Ripoff Report and we are accredited this helps our business."



USA SOLAR, INC. – STATEMENT FROM THE CEO, JOE BRUCE

" We are one of the top solar companies for helping customers save money and understanding our customers. With us, you'll always receive a complex and customized approach that comes from a team who cares and adapts to new tech for the best savings. Please take time to review our site, learn about some of our tools, meet the people who will manage your account, understand our history, and receive answers to some of your questions."

USA Solar Inc. 's USA solar has expressed that they feel very confident doing their installations, with over 12 year combined experience. USA Solar Inc. takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "USA Solar provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. CEO Joe Bruce is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers." Ripoff Report was pleased to learn that USA Solar Inc. 's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM USA SOLAR, INC.

USA Solar Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, USA Solar Inc. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Joe Bruce, Ripoff Report is convinced that USA Solar Inc. is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that USA Solar, Inc. meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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