- Report: #93066
Complaint Review: Usaa Insurance - San Antonio Texas
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Author Not Confirmed
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Usaa Insurance
9800 Fredericksburg Rd San Antonio, 78288 Texas, U.S.A.
Phone:
800-531-8222 #45570
Web:
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Usaa Insurance - Lynan Graf Ripp-off they won't cover what they promised to Usaa is crippling my non profit organization San Antonio Texas
We experienced a leaky roof which in turn caused a mold infestation. We were told that it was not covered in our policy.
After extensive clean-up, lost wages due to mold-related ilness and moving to a new house, and throwing away $5,000 worth of items, we reviewed our policy and descovered that some of the damage was covered in our policy.
Usaa Ins.( Lynn Graff-Senior Property Claims Rep) admitted that they mistakenly told us that there was no valid covereage, however since we got rid of the moldy evidence they would not pay for anything.
Lynn told me due to a technicality, they only have to pay for what got moldy due to the original contact with the water leak but none of what it spread to. They also wont pay the decontamination bill of $1,600 because they never heard of the company. Again because they misinformed us we tossed out the damaged items and presto-they dont have to pay that either.
I have a new, unfunded non-Profit organization, with a 501c3 statis that has been crippled because of there unethical behavior. I'm also a veteran of the 82nd airborne.Shame on them
David
ENCINITAS, California
U.S.A.
After extensive clean-up, lost wages due to mold-related ilness and moving to a new house, and throwing away $5,000 worth of items, we reviewed our policy and descovered that some of the damage was covered in our policy.
Usaa Ins.( Lynn Graff-Senior Property Claims Rep) admitted that they mistakenly told us that there was no valid covereage, however since we got rid of the moldy evidence they would not pay for anything.
Lynn told me due to a technicality, they only have to pay for what got moldy due to the original contact with the water leak but none of what it spread to. They also wont pay the decontamination bill of $1,600 because they never heard of the company. Again because they misinformed us we tossed out the damaged items and presto-they dont have to pay that either.
I have a new, unfunded non-Profit organization, with a 501c3 statis that has been crippled because of there unethical behavior. I'm also a veteran of the 82nd airborne.Shame on them
David
ENCINITAS, California
U.S.A.
2 Updates & Rebuttals
ALex
Point Reyes,California,
U.S.A.
Frank Candido
#2Consumer Comment
Wed, December 15, 2004
I am trying to reach Frank Candido - he is mentioned in an item on your website. He helped us out with our own insurance fire claims several years ago and I need to talk to him as soon as possible. Perhaps your earlier correspondent knows how to reach him?
Rae
CARMICHAEL,California,
U.S.A.
AVENUE OF HOPE FOR COMPENSATION
#3Consumer Suggestion
Thu, July 29, 2004
My husband and I were terrorized, our home vandalized and our property stolen by masked robbers over 2 years ago. A Veteran of the U. S. Army Nurse Corps and member of USAA for over 25 years, I was greatly disappointed with the customer service Sr. Claims Adjuster Janette Taylor did not provide. I read, on the Internet, about Licensed Public Insurance Adjusters who help people after catastrophic experiences recover their due compensation from uncooperative insurance companies. I am very thankful for that information, for Licensed Public Insurance Adjuster Frank Candido and for the consideration my claim with USAA is now receiving. I hope this helps you receive your just compensation that you so honorably deserve.
