- Report: #1074708
Complaint Review: USBI - San Antonio Texas
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USBI
7411 John Smith Drive suite 1500 San Antonio, 78229 Texas, USA
Phone:
1-800-460-0566
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USBI Lied to my child and took the approval from my child San Antonio Texas
My child answered my home phone and was told by the person that our home phone service was merging with their company and we had to take their long distance service. My CHILD approved the new long distance service. USBI will not take the charges applied to my AT &T bill off. They have a recording of my child accepting the services and I am the only person authorized to change anything on my bill.
1 Updates & Rebuttals
Robert
Irvine,California,
Suggestions
#2Consumer Comment
Sat, August 10, 2013
You don't say how old your "child" was, but if your child is a minor(under 18) they can NOT enter into any legal contracts or make any decisions.
If this is the case you have a very simple situation. First call AT&T and have your long distance switched back to them. While you are doing that explain it to them and see if they will remove the amount. If not then look on your bill for how to dispute your bill...that will usually involve contacting the Public Utility Commision(or what ever is the equivalent where you live). You will most likely need to send in the disputed amount with your dispute, but they won't cash the check unless it is decided against you..if it is decided in your favor you get the check back.(but again it may be a bit different where you live so be sure to read what the process is).
Now, if what you are saying is true then when you file a dispute with them you can almost guarantee that the charges will be removed within a day or two(phone companies HATE having the PUC involved and will do almost anything to avoid issues with them).
Now, if your child is 18 or older, then you may not have as much success but it would still be worth a try.
