Report: #1024494

Complaint Review: uscitizenship.info - Internet

1 Updates & Rebuttals

Reported By:

Noah - Westmont, Illinois, United States of America

Submitted:

Updated:

Author Confirmed

Why?

uscitizenship.info

https://www.uscitizenship.info/ Internet, United States of America

Phone:

Web:

https://www.uscitizenship.info/

Categories:

Business Consultants

Tell us has your experience with this business or person been good?

They’re awesome! (0) Super Helpful (0) They’re not great but not a Ripoff (0) Total Ripoff (0)

uscitizenship.info https://www.uscitizenship.info/ This is a SCAM Internet

*UPDATE Employee: USCitizenship.info

This is a SCAM....02/21/2013 charged credit card for $170 for a pdf government online....on the way compliance with Chase credit card. this merchandise is a fat liar, told me my application will get cancel...but not true by the government...

stay away from this website...mispresentation!!!

Click Here to read other Ripoff Reports on uscitizenship.info

1 Updates & Rebuttals

USCitizenship.info

#2UPDATE Employee

Wed, June 05, 2013

We’re very sorry to hear that your experience with our website was not a positive one. Our website is not meant in any way to resemble a government website. In fact, there is no comparison between the services we provide and what the government provides. To make this clear, we do state this on every page of our website, including the footers, privacy policy, terms and conditions, and at the time of checkout that we are not in any way affiliated with the government.

We like to differentiate our products and services by pointing out that unlike the government site we provide an easy-to-use, dynamic form completion technology that helps our customers self-navigate through some complicated government forms, with customized instructions based upon each user’s unique responses. In addition, our site has various resources, FAQ’s, articles, DVD’s, e-kits and other timely government news related to immigration.

At a high level, some of the benefits of our service are:

• The do-it-yourself wizard: We’ve converted the government forms into a simple, step- by-step wizard in order to make the complicated multi-form application process seamless and understandable.

• Personalized instructions: Our filing instructions are specific to each customer’s application based on their unique responses.

• Support through the whole process: We provide 24/7 email support, and live phone support during business hours with an experienced agent.

And we also provide direct links to the government site in the event our customer would like to download a free form.

Again, we’re sorry you didn’t have a positive experience with us but we stand by our product and will continue to help the hundreds of happy customers every week.

Thank you,

USCitizenship.info

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