Mindy
MARTINEZ,#2UPDATE Employee
Mon, October 29, 2007
The only reason that Vacation Network is "allowing" you to cancel the membership is because we issued that letter on a purely voluntary basis. We did not have to cancel the membership per your contract, complaints or no complaints, but we wanted to be fair to all of our clients. Even the ones who cry we are a scam because they failed to read and understand the contract and what they willingly signed. However, we do want to extend an apology to you, it appears that you may have been given the wrong information in regards to this cancellation, or you simply misunderstood. As the letter that you received states, you will receive a 25% refund of the purchase price or total amount paid into the program. The membership fee and Annual Service Charge will be deducted only if they have not been paid. Please contact our office to verify the cancellation of your membership, and what, if any, refund will be submitted to you.