Marie
Woodbury,#2Consumer Comment
Thu, June 26, 2008
I bought a vacation package from this company about three years ago and have never had a hard time planning my vacations. I have been to places that I have always wanted to go to, and Vacation Network Incorporated has helped me fulfill my dreams. I would just like to state that this company can help you go on vacation for less, but you as the owner of the package must be willing to do your part. The contract clearly states all of the rules and regulations, and if you follow them carefully, you will be vacationing happily. They are clear about the need for flexibility, because no company can guarantee space availability. The resorts themselves are the ones that define peak seasons and space availability. Also, regarding the upgrade to a 2 bedroom or three bedroom, it is clearly stated in the contract that an upgrade requires more money. Vacation Network Incorporated has been more than willing to meet my vacationing needs and desires, and I"m sure that they will continue to help me go on dream vacations for the rest of my life!
Mindy
MARTINEZ,#3UPDATE Employee
Mon, October 29, 2007
You went to a presentation, signed a contract agreeing to all the terms and conditions, then feeling buyers remorse, you want to cancel, but then agree to more vacation weeks. How does this make us a scam?? All of the information that you needed to use this program was given to you. 1) The contract itself plainly states how the program works, with any rules or regulations that you need to follow. 2) Our website was printed plainly on the back cover of the Vacation Planner Booklet you received. This also broke down high demand and low demand areas. Specific areas are not listed because most people know where they want to travel, they don't have to be told or led somewhere. Note: the high demand and low demand months are taken from the resorts themselves, and frankly most of them are high demand all year round, but we have made it so there are low demand months for our clients. 3) Submitting a request in advance is not just 90 days, low demand is 60 days, holidays are 180. We ask you list 3 different locations or dates in case your 1st choice is not availible. And the fees are as follows: $89 processing, $175 for high demand/prime season, $140 for extra bedroom, and an Annual Service Charge. All of this is listed plainly in the contract(all font is the same size by the way), and you signed it, agreeing. You even signed the Consumer Disclosurer Questionnaire which reiterates main points of the contract. But we are a scam?? It is explained at all sales presentations that the condos will sleep 4 adults comfortably, for $140 you can upgrade to a second bedroom, not $175. Our sales people would not have assured you that 5 people can stay in a 1 bedroom, because it is from the resorts themselves that we can only allow 4, based on fire regulations and restrictions. 4) The contract also states that all reservation requests are based upon space availability. We do not make any warranties or guarantees as to space availability in any particular resort. Now, the letter you received from our company does not state "we would give your money back to cancel your vacation package minus the fees for your remaining vacations". This letter stated plainly you may cancel, and receive a refund of a specific percentage of your purchase price or total amounts paid into the program. Any deductions are from either the membership fees or Annual Service Charge not being paid in full. Where do you get it will cost you money because the fees that you owe on it are more than your vacation is worth?? What is that?? It's understandable now why you feel we are a scam, you don't understand what your reading. This letter was sent to you on a voluntary basis, we did not have to send it or make this offer to you, actually the contract you signed states that it cannot be cancelled. Please contact our office, and we will verify the cancellation of your account and notification of our billing company.