- Report: #233076
Complaint Review: Value City Furniture - Evansville Indiana
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Value City Furniture
Lloyd Expressway, Evansville, 47711 Indiana, U.S.A.
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Value City Furniture Living Room furniture is a joke. Evansville Indiana
I purchased a couch, love seat, chair and ottoman 4 years ago. It is made of blue jean materials which you think would hold up to a lot of wear and tear. But wrong, when you set on the cushions you think your seating on wood. The cushions have not held up. The cushions on the back of the furniture have separated and will not stay setting up anymore. This is the worst furniture I ever purchased.
Actually this is replacement furniture because the first living room suite I purchased there kept breaking. They tried to fix it numerous times but the wooden back pieces kept breaking. One time they picked it up to fix it and called a few days later to say it was ready for return. So I came home from work to let them in. # days later they called to say they had brought me someone else's couch. That was a shock.
Imagine how we felt knowing we had laid all over something that didn't even belong to us. I was very upset. I called the store to let them know how I felt. Believe me I was nice.
Jama
Henderson, Kentucky
U.S.A.
Actually this is replacement furniture because the first living room suite I purchased there kept breaking. They tried to fix it numerous times but the wooden back pieces kept breaking. One time they picked it up to fix it and called a few days later to say it was ready for return. So I came home from work to let them in. # days later they called to say they had brought me someone else's couch. That was a shock.
Imagine how we felt knowing we had laid all over something that didn't even belong to us. I was very upset. I called the store to let them know how I felt. Believe me I was nice.
Jama
Henderson, Kentucky
U.S.A.
2 Updates & Rebuttals
Brad
Evansville,Indiana,
U.S.A.
Value City Furniture Customer.
#2Consumer Comment
Mon, March 24, 2008
Although I feel your situation I would like to add a positive note about value city furniture. I purchased a red leather couch from them 3 years ago. I paid 800 dollars or so after extended warranty was added. I used that couch for over 2 years as a sitting couch and even slept on it most of the time. The quality was amazing and with leather it usually gets a used look really quick. However this one looked just as good 2 years later as it did the first day i bought it. The couch never had any rips or tears in it. Value city is a business and sometimes the consumer is responsible for taking care of the products. That is just my opinion. Unfornately for me I moved so instead of taking my furniture I just sold all of it.
Theresa
Columbus,Ohio,
U.S.A.
me too!
#3Consumer Comment
Sat, June 09, 2007
oh my goodness. i bought the exact set. the cushions sink down so low your sitting on wood. its impossible to get out of the stupid couch without help. the springs broke within months. the fabric ripped under the crappy cushions. the arms are falling off. the wood that holds the back up has collapsed. i bought that warrenty they sell. they refused to fix the couch. i was told when i bought it that they would replace it if it broke and couldnt be fixed. well they now say they discontinued the furniture right after i bought it and would not replace it. it was broke like a month after i bought it!! i bought a kitchen table and chairs. within a month the chairs fell apart. i will never buy there again
