Tonika
Chicago,#2Consumer Suggestion
Sun, October 24, 2004
I agree something must be done to stop this type of service from ever happening again. I suggested a class action law-suit.. I am in the process of talking with a few lawyers. I have requested that they review some of the comments on this website. Hopefully, something can be done!
Tonika
Chicago,#3Consumer Suggestion
Sat, October 16, 2004
LET"S START A CLASS ACTION LAWSUIT On August 16, 2004, I purchased one queen bed and one full size bedroom set. I was informed by the Sales Representative that the bed would be delivered on October 1, 2004. On September 30, 2004, I received a call from a Value City Furniture Representative that stated the furniture was scheduled for deliver on October 1, 2004 between the hours of 2:00pm -5:00pm. On October 1, 2004, I awaited the delivery of my furniture. At approximately 4:45pm, I contact the store and advised them of my concern. I informed Joe (Store Manager), that it was quick approaching 5:00pm and the deliver of my furniture had not taken place. Joe advised that he would contact the deliverers and give me a call back. I contact Joe again at 5:30pm, he advised that the delivers were on there way and should be at my apartment in 30 minutes. Joe contacted me at 6:17 and informed me that deliverer would be quickly approach a 12 hour day and that the furniture would not be delivered. I requested the cancellation of my purchase in which I was advised that the refund will be issued in the form of a check which would take 10 days. In talking with the store on October 5, 2004, I was informed by Joe Holman that the check was cut on October 4, 2004 and I should receive it in a couple days. I contacted the store on 12 different occasions after October 5, 2004. I contacted Dave Holman on October 14, 2004 and requested that he place a stop payment on the check and re-issue another one immediately. I was informed by Dave Holman that this was not possible, that the company would have to allow 11 business days before doing so. I informed Dave stated was advised that the check was cut on October 4, 2004, and I have not received it. Dave advised that he would see what else can be done and call me at work on October 15, 2004. I never received a follow-up call from Dave.
Tonika
Chicago,#4Consumer Suggestion
Sat, October 16, 2004
LET"S START A CLASS ACTION LAWSUIT On August 16, 2004, I purchased one queen bed and one full size bedroom set. I was informed by the Sales Representative that the bed would be delivered on October 1, 2004. On September 30, 2004, I received a call from a Value City Furniture Representative that stated the furniture was scheduled for deliver on October 1, 2004 between the hours of 2:00pm -5:00pm. On October 1, 2004, I awaited the delivery of my furniture. At approximately 4:45pm, I contact the store and advised them of my concern. I informed Joe (Store Manager), that it was quick approaching 5:00pm and the deliver of my furniture had not taken place. Joe advised that he would contact the deliverers and give me a call back. I contact Joe again at 5:30pm, he advised that the delivers were on there way and should be at my apartment in 30 minutes. Joe contacted me at 6:17 and informed me that deliverer would be quickly approach a 12 hour day and that the furniture would not be delivered. I requested the cancellation of my purchase in which I was advised that the refund will be issued in the form of a check which would take 10 days. In talking with the store on October 5, 2004, I was informed by Joe Holman that the check was cut on October 4, 2004 and I should receive it in a couple days. I contacted the store on 12 different occasions after October 5, 2004. I contacted Dave Holman on October 14, 2004 and requested that he place a stop payment on the check and re-issue another one immediately. I was informed by Dave Holman that this was not possible, that the company would have to allow 11 business days before doing so. I informed Dave stated was advised that the check was cut on October 4, 2004, and I have not received it. Dave advised that he would see what else can be done and call me at work on October 15, 2004. I never received a follow-up call from Dave.
Tonika
Chicago,#5Consumer Suggestion
Sat, October 16, 2004
LET"S START A CLASS ACTION LAWSUIT On August 16, 2004, I purchased one queen bed and one full size bedroom set. I was informed by the Sales Representative that the bed would be delivered on October 1, 2004. On September 30, 2004, I received a call from a Value City Furniture Representative that stated the furniture was scheduled for deliver on October 1, 2004 between the hours of 2:00pm -5:00pm. On October 1, 2004, I awaited the delivery of my furniture. At approximately 4:45pm, I contact the store and advised them of my concern. I informed Joe (Store Manager), that it was quick approaching 5:00pm and the deliver of my furniture had not taken place. Joe advised that he would contact the deliverers and give me a call back. I contact Joe again at 5:30pm, he advised that the delivers were on there way and should be at my apartment in 30 minutes. Joe contacted me at 6:17 and informed me that deliverer would be quickly approach a 12 hour day and that the furniture would not be delivered. I requested the cancellation of my purchase in which I was advised that the refund will be issued in the form of a check which would take 10 days. In talking with the store on October 5, 2004, I was informed by Joe Holman that the check was cut on October 4, 2004 and I should receive it in a couple days. I contacted the store on 12 different occasions after October 5, 2004. I contacted Dave Holman on October 14, 2004 and requested that he place a stop payment on the check and re-issue another one immediately. I was informed by Dave Holman that this was not possible, that the company would have to allow 11 business days before doing so. I informed Dave stated was advised that the check was cut on October 4, 2004, and I have not received it. Dave advised that he would see what else can be done and call me at work on October 15, 2004. I never received a follow-up call from Dave.
Tonika
Chicago,#6Consumer Suggestion
Sat, October 16, 2004
LET"S START A CLASS ACTION LAWSUIT On August 16, 2004, I purchased one queen bed and one full size bedroom set. I was informed by the Sales Representative that the bed would be delivered on October 1, 2004. On September 30, 2004, I received a call from a Value City Furniture Representative that stated the furniture was scheduled for deliver on October 1, 2004 between the hours of 2:00pm -5:00pm. On October 1, 2004, I awaited the delivery of my furniture. At approximately 4:45pm, I contact the store and advised them of my concern. I informed Joe (Store Manager), that it was quick approaching 5:00pm and the deliver of my furniture had not taken place. Joe advised that he would contact the deliverers and give me a call back. I contact Joe again at 5:30pm, he advised that the delivers were on there way and should be at my apartment in 30 minutes. Joe contacted me at 6:17 and informed me that deliverer would be quickly approach a 12 hour day and that the furniture would not be delivered. I requested the cancellation of my purchase in which I was advised that the refund will be issued in the form of a check which would take 10 days. In talking with the store on October 5, 2004, I was informed by Joe Holman that the check was cut on October 4, 2004 and I should receive it in a couple days. I contacted the store on 12 different occasions after October 5, 2004. I contacted Dave Holman on October 14, 2004 and requested that he place a stop payment on the check and re-issue another one immediately. I was informed by Dave Holman that this was not possible, that the company would have to allow 11 business days before doing so. I informed Dave stated was advised that the check was cut on October 4, 2004, and I have not received it. Dave advised that he would see what else can be done and call me at work on October 15, 2004. I never received a follow-up call from Dave.