cathy
ermine,#2Author of original report
Mon, January 23, 2012
As i have previously stated I have them recorded Jim S. but this matter has now been brung to the Attorney General's office in the state of Kentucky. They have the recording in there possession. Now Mr. Jim if that be your name you would send a 845.00 check to say myself not knowing me after I had lost a 4200.00 cashiers check still not receiving a bill to date to know if any payments had been processed or even the 4200.00 had been applied to your account, you yourself must have a great deal of faith in Vanderbilt, these people lie, cheat, and forge people's names as they have done here, Jim to try to not make theirselves look bad, but as many complaints that are on here against this upstanding company HAHA, people on here know this is NO lie.
Jim S
Anaheim,#3Consumer Comment
Fri, January 13, 2012
As much as I hate customer service, there is 100% no way you were called a low-life. Now if you were called that by one of their collection agents, I can see that. After all, in their eyes, you sort of are.
The bank is correct in that you know when your payments are due. So why not pay them?? Simply not having a statement isn't a reason not to pay. I mean unless you happen to be unaware of your own surroundings, the place you're living in has a payment associated with it. You know your account number; put that on the check and send it off. If you pay online, get an online account and send it off.
There is no reason for you to be in this mess, and no reason the bank would want to foreclose on a mobile home they'll never be able to sell for value unless you really messed up. Get with the program and make payments...now. Best of luck to you.
cathy
ermine,#4Author of original report
Fri, January 13, 2012
As for the low life comment i have them recorded saying it and his name is Andy Rogers, who works at vanderbilt, and if u read the report i filed my husband had lost his job and thats why we fell behind on our payments, and the only reason they worked with us is because we have no water and we own our land so that is the only reason they worked with us. They didn't want to have to come and get it off our property. Please read the report vanderbilt before u comment on things u still seem like u no nothing about.
TheTroof
Marietta,#5General Comment
Wed, December 28, 2011
constructive criticism
1. Why were you behind in the first place? $4200 behind on a mobile home payment must have been at least 6 or 8 months past due. Most mortgage companies would have foreclosed on you long before that. This company doesn't sound like they were quick to foreclose on you. I would like to view your overall payment history with this mortgage company and see how it looks. Were you a good paying customer up until this certain period of time or did you always pay late? Flexibility goes away after awhile, ya know?
2. Did you say they gave you an extension? And you're mad at them? I wish my mortgage company would give me an extension. You actually make this particular mortgage company sound fairly flexible the way you talk about them.
3. I have a very hard time believing someone called you a lowlife on the phone if they record their calls. If true, that is not very professional.