- Report: #779077
Complaint Review: Verizon Online - Martinburg West Virginia
Reported By:
anologavenger -
Hawthorne, New Jersey, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Verizon Online
400 Foxcroft Ave 2nd Floor Martinburg, 25401 West Virginia, United States of America
Phone:
(800)567-6789
Web:
Categories:
Business Rating:
(0)
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Verizon Online Deceptive, Fraudulant, Un-Ethical, Dishonest,Insulting Martinburg, West Virginia
In May of this year, I switched from Optimum Online to Verizon DSL because of a LARGE price increase from Optimum and a seemingly better promotional offer from Verizon of $29.95 , - $5 a month & free modem & shipping - I confirmed this on their website & have a copy of the online chat to confirm-
I waited till end of month for billing conveince & confirmed offer over the phone using my cell(NOT Verizon) to see if offer could be met over the phone-I was YES with NO other conditions or add on's mentioned.
This is when the billing circus started-1st mon $0-next month $45.99-figured it was a combo of 2 months - called for clarification & was told wait 2 months for promotions to be applied-when I checked back billing was still complicated.
Now I check and it's up to $57-along with months previous-called Ann at customer service & was told" They had no record of me placing the original order, no record of 2nd Phone call for billing inquiry-the "EXTRA" charges were for un-wanted services buried in the fine print. Problem was NOT resolved, so either someone at Verizon messed up OR I'm being treated as a LIAR.
Lesson Learned-If you believe the Advertising & Trust Verizon,be prepared to stay vigilant-record any conversations for your own "Quality assurance" and if there's a problem-get screwed and join a long list of unhappy customers.
I waited till end of month for billing conveince & confirmed offer over the phone using my cell(NOT Verizon) to see if offer could be met over the phone-I was YES with NO other conditions or add on's mentioned.
This is when the billing circus started-1st mon $0-next month $45.99-figured it was a combo of 2 months - called for clarification & was told wait 2 months for promotions to be applied-when I checked back billing was still complicated.
Now I check and it's up to $57-along with months previous-called Ann at customer service & was told" They had no record of me placing the original order, no record of 2nd Phone call for billing inquiry-the "EXTRA" charges were for un-wanted services buried in the fine print. Problem was NOT resolved, so either someone at Verizon messed up OR I'm being treated as a LIAR.
Lesson Learned-If you believe the Advertising & Trust Verizon,be prepared to stay vigilant-record any conversations for your own "Quality assurance" and if there's a problem-get screwed and join a long list of unhappy customers.
1 Updates & Rebuttals
anologavenger
Hawthorne,New Jersey,
United States of America
almost satisfied
#2Author of original report
Sun, February 12, 2012
on my 2nd attempt I was able to reach a Retention Specialist who valued me as a customer - she did NOT give me a patronizing apology w/ no solution - instead she agreed with my complaint & clearly outlined the steps to be taken to FIX it -
a little bit of a caveat -
Months later. after better vigilance on my part, I notice rather than a TOTAL upfront price fix, some of the difference was applied to pending balances thereby keeping me as a customer-shrewd business or manipulative customer service?
This still leaves a bad taste in my mouth & I would be hesitant in using ANY of Verizon's services again BUT they still have the lowest rate at this time - a 50/50
