- Report: #634876
Complaint Review: Verizon Wireless - Elkhart Internet Indiana
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Author Confirmed
Why?
Verizon Wireless
P.O.Box 25502, Lehigh Valley, PA 18002 Elkhart Internet, 46515 Indiana, United States of America
Phone:
800-922-0204
Web:
http://www.verizonwireless.com/b2c/index.html
Categories:
Business Rating:
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Verizon Wireless Verizon has the la$t word.......... Elkhart Internet, Indiana
Report Attachments
I was a customer of Verizon Wireless for about 13 years. During that time I had practically no problems with their services and policies. To gain superior voice qualities of GSM (as opposed to Verizons Qualcomm CDMA format). I decided to go with a GSM carrier and chose AT&T. This also afforded the advantage of rollover minutes.
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I terminated Verizons service on 7-22-10 at which time my numbers were ported to AT&T. Verizon informed me Id be obligated to continue (contractual) payment through 8-18-10.
That meant I would be paying Verizon and obtaining NO SERVICE from 7-22 -10 through 8-18-10. I wasnt too thrilled at paying a prorated $81.40 for NOTHING, (no service) but was prepared to live with it. I requested they bill this no service provided time frame at a lower monthly plan rate.
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Nawww.that wont happen was voiced in so many terse words. End result, I paid full boat current plan for about 27 days of cellular service which I didnt and couldnt access. I went ahead and paid for this non-service, having no other choice. A disappointment, to say the least. Nothing like paying good money for nothing.
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Almost immediately I received a communiqu from Verizon Wireless stating: Reclaim your seat at the top of the mobile food chain. (a bit presumptuous I thought) Come back and get up to $100 off on any phone. Plus, pay no activation fee. Whatever your reason for leaving, we want you back. Plus, get back any early termination fee you may have paid. A special offer just for you.
The foregoing last paragraph illustrates a problem Ive had with many companies and services for many years. Youre a forgotten mushroom while continuing service, for years, never missing an on time payment. Quit? Never a customer? Oh wow! Have we got a deal for you. Sort of like a job I had many, many years ago. The only way to get a raise was to quit. Why cant a 13 year loyal customer be worth as much as someone who has NEVER contributed income to the business? (Thats a rhetorical question, of course)
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