- Report: #17644
Complaint Review: verizon wireless - orangeburg New York
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Author Not Confirmed
Why?
verizon wireless
2000 corporate drive orangeburg, 10962 New York, U.S.A.
Phone:
800-922-0204
Web:
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verizon wireless excessive roaming charges orangeburg New York
(short version)i call verizon wireless on dec 26, 2001 to put a long distance plan on my account due the fact that i would be traveling down south for six weeks..the representative sold me a plan,$55 a month, good for long distance. on jan 2, 2002 we leave new york & drive to florida. we used our cell phone the whole month and return feb 10...feb 11,i open my mail and there is a bill for 637.52..i call them speak with jack, he advises the long distance plan was put on the wrong account(we have 3 #s billed together).he aplogizes,will send the bill for recalulation..he advised someone will call in 7-10 business days..fine..2 weeks go by ,no response, we get another bill for 525.96..no credits were issued, no billing corrections ..i call again on 3/7 speak w/cindy,she will ck and call us back...know we get a disconnection notice for 1163.48, call again, speak with george, go through the whole story again, he advises he cannot help me and that i need a manager..put me on hold 45 minutes then i get disconnected,i call back, speak to connie & stan slade(both managers), it is now 3/16 and i have spent countless hours on the phone..they have since disconneted our phones and billed us$175.00 per phone for early cancellation.i now have a $1800 cell phone bill.
tom
floral park, New York
tom
floral park, New York
