- Report: #695756
Complaint Review: Vinesse - Westlake Village California
Reported By:
Jocelyn -
, Internet, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Vinesse
822 Hampshire Rd. Suite E Westlake Village, 91361 California, United States of America
Phone:
800-823-5527
Web:
www.vinesse.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Vinesse American Cellars Wine Club Wine club distributing Westlake Village, California
I signed up for initial membership and received 6 fairly good bottles of wine for a very reasonable price. The price and shipping date was stated as I signed up.
Although I signed up for a 3 month shipping cycle, I was charged 3 times as much as the first shipment less than a month later. I called the only number given online (no email address posted) and was told they shipped another box of 6 wines, it was declined by the signer and sent back to the wine club.
Note that the address it was shipped to was my work and 500 adults work here.
Vinesse told me that they would credit my account less the shipping charges of $23.
I never saw the wine. I was never told it was coming. I never saw the shipping information or a UPS slip. They said that "someone" declined it and I had to pay the shipping.
Although I signed up for a 3 month shipping cycle, I was charged 3 times as much as the first shipment less than a month later. I called the only number given online (no email address posted) and was told they shipped another box of 6 wines, it was declined by the signer and sent back to the wine club.
Note that the address it was shipped to was my work and 500 adults work here.
Vinesse told me that they would credit my account less the shipping charges of $23.
I never saw the wine. I was never told it was coming. I never saw the shipping information or a UPS slip. They said that "someone" declined it and I had to pay the shipping.
