Complaint Review: Virgin Mobile - Coloradosprings Colorado

Both state and federal laws discuss scheduled paydays of employees. A scheduled payday is not optional. File with your state wage and hour division or equivalent. At least get it on record. As far as waiting until Dec. 22 payday to do christmas shopping for your kids, that is a separate issue. You had 12 months from last Christmas to do shopping for this Christmas. Sounds like you have a money management and/or budgeting problem of your own to address.

I work for ICT, I cannot say where but fortunately have no problems. I'd suggest send a letter or two , in polite language to some of the corporate executives listed on the company website. See if that helps. I Have provided the link to the names of the executives and the corporate address below. Your employee manual and new hire paperwork should have spelled out your schedule and pay periods. It is a violation of state labor laws to work and not get paid for the hours, so contact your respective state. Example Coloardo wage and labor disputes: coworkforce.com/lab/ Good Luck, Current full time ICT employee in Pennsylvania. ictgroup.com/profile/index.html 100 Brandywine Blvd. Newtown, PA 18940, USA

I worked for ICT Group in Amherst, NY for 6 months and it was one of the worst jobs I've ever had. I was a rep for GMAC Bank. They had the worst communication I've ever seen in a company-- and this is for a bank, manageing people's money! We had 4 different sources to look up information on how to do a process and the steps to those processes were always being changed by GMAC Bank. You'd do something the way you've always done it only to find out at the end of the day that you weren't supposed to do it that way anymore. The information for doing a certain process also conflicted. One information source said do X, but another said do X. The supervisors there had really bad attitudes. I had one accuse me of basically lying and being possibly lazy and there was another who just plain didn't care. When we had an issue with an account we were supposed to sit at our seat and raise our hand for help and I had supervisors walk right past me-- and this is after I had to "refresh" the customer after 2 minutes 3 and 4 times!

I am also an (unhappy) employee of ICT Group. I work in one of the Arkansas' call center, as a "rep" for Sam's Club. All ICT cares about is keeping the "contract" with the retail and mortgage companies. When we first start, we are told that technically, we are not an employee of Sam's Club, but we represent them. Everyone that calls the Sam's, Wells Fargo, WaMu, etc hotline gets assisted by someone that is not even on the payroll. The easiest way to damage ICT group is to complain direct to the Virgin headquarters. The more complaints Virgin receives, the more likely they will look for someone else to give the contract to. I can not speak for Virgin or the mortgage companies, but at the center I work at, it is almost impossible to give decent customer service. We have been barred from contacting vendors and shippers to locate our member's online orders simply because it causes our "handle time" to jump up.

I am also an (unhappy) employee of ICT Group. I work in one of the Arkansas' call center, as a "rep" for Sam's Club. All ICT cares about is keeping the "contract" with the retail and mortgage companies. When we first start, we are told that technically, we are not an employee of Sam's Club, but we represent them. Everyone that calls the Sam's, Wells Fargo, WaMu, etc hotline gets assisted by someone that is not even on the payroll. The easiest way to damage ICT group is to complain direct to the Virgin headquarters. The more complaints Virgin receives, the more likely they will look for someone else to give the contract to. I can not speak for Virgin or the mortgage companies, but at the center I work at, it is almost impossible to give decent customer service. We have been barred from contacting vendors and shippers to locate our member's online orders simply because it causes our "handle time" to jump up.

I am also an (unhappy) employee of ICT Group. I work in one of the Arkansas' call center, as a "rep" for Sam's Club. All ICT cares about is keeping the "contract" with the retail and mortgage companies. When we first start, we are told that technically, we are not an employee of Sam's Club, but we represent them. Everyone that calls the Sam's, Wells Fargo, WaMu, etc hotline gets assisted by someone that is not even on the payroll. The easiest way to damage ICT group is to complain direct to the Virgin headquarters. The more complaints Virgin receives, the more likely they will look for someone else to give the contract to. I can not speak for Virgin or the mortgage companies, but at the center I work at, it is almost impossible to give decent customer service. We have been barred from contacting vendors and shippers to locate our member's online orders simply because it causes our "handle time" to jump up.

I am also an (unhappy) employee of ICT Group. I work in one of the Arkansas' call center, as a "rep" for Sam's Club. All ICT cares about is keeping the "contract" with the retail and mortgage companies. When we first start, we are told that technically, we are not an employee of Sam's Club, but we represent them. Everyone that calls the Sam's, Wells Fargo, WaMu, etc hotline gets assisted by someone that is not even on the payroll. The easiest way to damage ICT group is to complain direct to the Virgin headquarters. The more complaints Virgin receives, the more likely they will look for someone else to give the contract to. I can not speak for Virgin or the mortgage companies, but at the center I work at, it is almost impossible to give decent customer service. We have been barred from contacting vendors and shippers to locate our member's online orders simply because it causes our "handle time" to jump up.