- Report: #1214513
Complaint Review: VISA DEBIT GIFT CARDS / BLACKHAWK NETWORK - Nationwide
Reported By:
NWrite36 -
Los Angeles, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
VISA DEBIT GIFT CARDS / BLACKHAWK NETWORK
Nationwide, USA
Phone:
925-226-9990
Web:
N/A
Categories:
Business Rating:
(0)
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VISA Debit Gift Cards BLACKHAWK NETWORK GoWallet.com Refused to Recoup Stolen Funds Nationwide
On October 14, 2014 my boss purchased a $300 Visa Gift Card. It was given to me the following week. Between the time of purchase and the day it was given to me, while the card sat unopened in my locked desk drawer, all $300 was stolen off my card.
It wasn't until February of 2015 that I opened the card and signed on to gowallet.com that I discovered my card had a $0 balance. Next, I went to Transaction History to see where my stolen money was spent. The Transaction History was blank.
I called the number on the back of my card who then told me to fax in a dispute form while they issued me a new card. They informed me that the money had been stolen and spent at Vons, a grocery store--not sure how you can spend $300 of stolen money at a grocery store without the physical card.
Once I received my new card I checked the balance and it was $0. I called back and they said it could take up to 90 days. Later that day I came home to a letter from Blackhawk Network saying that they had received my dispute form and that:
"As stated in your Account Agreements, account discrepancies are to be communicated to us no later than 60 calendar days after the transaction history was first made available to you. Unfortunatelty, we did not receive your inquiry within this time limit. We have no recourse to recoup these funds for you. Therefore, we are unable to credit your account, thus closing this dispute."
I immediately called the number ont he back of my card and spoke with a supervisor. He assured me they could nothing and that I could try downloading another dispute form and sending it to them. He also said that the kind of card I received is basically like having cash. I'm not sure how the "cash" that was sitting in my locked drawer was stolen.
I also have an issue with their wording, "account discrepancies are to be communicated to us no later than 60 calendar days after the transaction history was first made available to you." I was only able to access transaction history once I opened the card and signed onto gowallet to review my transaction history -- which I did months after receiving the card -- not to mention the transaction history was blank when I DID sign up.
I also have an issue with this wording in particular, "no later than 60 calendar days after the transaction history was first made available to you." What if the money was stolen 61 days after the transaction history was made available? Are you just s**t out of luck?
When my boss gave me this going-away gift I doubt she envisioned I'd be receiving a worthless piece of plastic and 2 hours spent on hold.
