- Report: #1197529
Complaint Review: VISA gowallet.com Blackhawk - Nationwide
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Author Confirmed
Why?
VISA gowallet.com Blackhawk
Nationwide, USA
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VISA, Blackhawk Network, Inc., MetaBank VISA gift card, never used, worth $0 only 7 days after activation; getting runaround. Nationwide
This is to begin documenting our experience with a VISA debit/gift card: On Dec 14th we purchased a VISA debit/gift card at Haggen grocery store on Meridian Avenue in Bellingham, Washington. We had it activated at the time of purchase with Steve's name and phone number associated with the card. We sent it to a relative in Texas. The relative in Texas tried to use it on December 22nd but the store declined the card. The relative called Cardholder Services and was told that neither her name nor Steve's was on the card account and so they could give her no further information other than there was a zero balance.
On the same day, December 22nd Steve, who had purchased the card and activated it, called Cardholder Services at 888-524-1283 (information from the back of the gift/debit card.) He reached a customer service representative who told him that the card was authorized in someone elses name (neither Steve's nor the relative's) and that it had been used on December 15th and there was a zero balance. Steve informed them that he had the receipt showing the card number that matches the card. He was told to FAX copies of all the pertinent paperwork to the following FAX number: 877-781-5156. When we tried to send the FAX we reached a number for Skytel and a greeting that said "Welcome to Skytel, please dial your extension." We checked the number and dialed several more times to make sure we had not dialed incorrectly. We then called Cardholder Services again to ask for the FAX number again, explaining what had happened. We were given the same phone number. We explained, again, that the number did not work. The representative kept repeating "that is not the error code," and did not respond to our statements about it being a wrong number.
We were at a loss for what to do next, so we did some research on the internet and found a FAX number that differed from the incorrect one. We tested it and it was a FAX number. We sent our paperwork which included our phone and email information, to that FAX number successfully. We have received no acklowledgement from Cardholder Services.
Today, December 24 we went to the same Haggen store and asked customer service if they could help us with this problem. They politely apologized for our trouble and told us that they could look up the transaction and verify the authorization but beyond that we'd have to contact VISA.
We are waiting to hear from someone.
