- Report: #549297
Complaint Review: VistaPrint.com - Internet
Reported By:
RJ -
Grand Rapids, Michigan, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
VistaPrint.com
Internet, United States of America
Phone:
Web:
www.VISTAPRINT.com
Categories:
Business Rating:
(0)
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VistaPrint.com - BUSINESSMAX, Bizmax Unauthorized bank debits, Internet
On the date of 12/5/08, my wife purchased custom return address labels from VISTAPRINT.com for $17.89. We recently noticed a hold on our debit account in the amount $17.95 for a "BIZMAX" dated 1/2/10. After going over the past years bank statements we noticed that our account was debited $14.95 every month for a "BUSINESSMAX" and "BIZMAX" since originally purchasing the labels in 2008.
More recently, we noticed that the amount has increased now to $17.95 on 12/4/09 and $17.95 on 1/2/10.
After doing some research into this, I found that there have been several other complaints about VISTAPRINT.com and Businessmax and Bizmax. I have just finished logging a complaint with the BBB and will update as soon as I have more information on this.
More recently, we noticed that the amount has increased now to $17.95 on 12/4/09 and $17.95 on 1/2/10.
After doing some research into this, I found that there have been several other complaints about VISTAPRINT.com and Businessmax and Bizmax. I have just finished logging a complaint with the BBB and will update as soon as I have more information on this.
1 Updates & Rebuttals
RJ
Grand Rapids,Michigan,
United States of America
**UPDATE** 1/4/10
#2Author of original report
Mon, January 04, 2010
So, on 1/4/10 I called my bank and informed them of the unauthorized debits and they stated that they have seen this before. They informed me that they could credit back up to 60 days of fraudulent debits and no more because they send out statements every month. Ok, so i will admit that I was not as vigilant as I should have been, but if the bank knows that this is a scam, why would they not inform us to take preventative measures?
They did however provide me with a phone number to "BUSINESSMAX" (866)897-9095. It is all automated and went on to say that I had clicked on a link to save $10 and enrolled in a membership and that is why I was being charged a monthly fee. Funny, how did they know what I was calling for before I ever spoke with a person? If you push "0" enough times you will get a person. I called and spoke with "Eric" who was very hard to understand. When I asked for a supervisor, I was put on hold for an extended amount of time and I finally hung up. I called back and spoke with "Anna". After explaining to "Anna" the problem, she informed me she would cancel the supposed membership I had and would credit back the previous charge. I promptly told her I wanted all the UNAUTHORIZED debits credited back and she stated I would have to talk with a supervisor. She then proceeded to transfer me but not until after she confirmed with me that my confirmation number is 700150 and I had just got done talking to "Dawn"...Huh????
Next on the phone was "Cathy". Cathy stated she was a supervisor and was going to credit back all the debits since they began on 1/4/09. She stated they would credit back 11 months of $14.95 and 2 months of $17.95. I said, "so your going to credit me $200.35, right"? She said, "I don't know how much it is sir, but 11 x 14.95 and 2 x 17.95". Cathy then stated my new confirmation number was 6041 and said, "thank you for calling and have a nice day". Whoa, wait a minute, Cathy! I asked for a voicemail or extension number or employee ID so that I could reach her if my credits don't show up in the 3-5 business days as she claimed. She said that they don't have or would not give out that information. But my confirmation number was 6041. I then told her that her confirmation number from me was 1234. Now, guarantee me that I will be credited back all monies that were taken from me.
I informed Cathy that our conversation was being recorded and I wanted her to confirm that she would credit back the full amount. She then said that it is against their company policy to record phone calls. I then reminded her that her company's automated menu states that the phone calls are being recorded for "quality assurance" and that "Anna", wait, "Dawn", informed me that our call was being recorded as well. Cathy then said that it is against policy to have "other" people record the conversation. Sorry Cathy, that's not a policy of mine and Michigan law says that only one party needs to be aware of the recording....ME!
Cathy then went on to say that I was getting a full refund and asked what more I wanted. Just my money, Cathy, just my money.
I shall wait and see if I receive a full refund, and will update as soon as possible.
