- Report: #1304872
Complaint Review: Vita Luminance US - Henderson Nevada
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Author Confirmed
Why?
Vita Luminance US
7565 Commercial Way Unit E Henderson, 89011 Nevada, USA
Phone:
800-897-5861
Web:
http://vitaluminance.org/
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Vita Luminance US Regenelift US Unscrupulous business practices. Added an item I didn't order. Lists items as shipping which they say is not refundable. Henderson Nevada
I ordered one trial offer of VitaLuminance for $4.95. When I looked at my bank account they had charged me $4.95 twice plus $1.99 shipping for a total of $11.89. The second $4.95 was for a serum they had added to my order without my knowledge. I called just fifteen hours after placing the order to cancel the entire order/process and was told it had already shipped and couldn't be cancelled. That was an outright lie since I received a shipping notification two days later. I was told that they could not refund the $11.89 because that amount is billed as (listed on the invoice as) shipping which is not refundable. I did get two RMAs so I could return the products; however, they will not pay for return postage and even with the product returned will not refund the $11.89.
