Complaint Review: Vodafone India -

To Mr. Sunil Sood and any other Vodafone Employees that (maybe) are interested in your customers. It took lots of tentatives and meditation techniques (learned here in India) to write a polite letter to you about everything I have passing to solve the issues I faced with Vodafone during te last month. Vodafone was my first choice to have a Sim Card once you are a prestigious global firm, and I would expect some quality standards in your operations to be followed here in India - It was not what happened.

Since the first day, when I was trying to buy a Sim Card, it has been a painful experience. I went straight to a official Vodafone Store in Jaipur (Vodafone Store Shop No. 103 & 104 P. No.93 Raghu Sapphire Opp ESI Hospital, Ajmer Rd, Madrampur, Roa, Jaipur, Rajasthan 302006 098280 98280 https://goo.gl/maps/hJ1J5Jfb6rA2 ) to make sure I would be avoiding any kind of SCAMS involving SIM cards (I was awarened about it). But, for my surprise, the SCAMS happens also inside the official Vodafone stores.

The attendance (Sachin) was very rude since te beginning. And tried to trick me by saying I should pay him 500 rupees in cash for the service of activation of the SIM card (he not even showed my options of plans, or ask me about what I would need - he started the conversation saying "Ok, You need to pay me 500.” "For what?” He insisted "500 rupees, now”). After a painful discussion he realized I would not pay until he shows me for what I was paying.

He tried again to enforce me to acquire a plan I did not want (3 months plan, and I need just for one) saying it was the only one available - It was clear that it was not, I could read it on the screen... but he insisted for more then 3 times on it. More discussion. More rude treatment. Then... he activated it on the plan I wanted. But on the next day, it was not working again. And I had to come back to the store to solve it (lost 1 more morning dealing with his rudeness). Ok. Now it was working... wrong.

After 9 days working, the data and voice plan suddenly stopped. And for my disaster, I would not have any Vodafone store close to me on next 8 days. No one in the customer care answered me (4 tentatives, waiting 40min on average in each one). No answer. Nothing but wait. When I arrived in Mysore, I went straight to the Vodafone Global Store to solve it. Wrong again! - Looks like they could do nothing for me but open a claim with the customer support - let me to be fair here.

They were the only employees that are trying to help me so far. Even they can not do much, I have a attendant ( Masada - if I am writing it right) who is being in touch with me trying to solve this issue). Today I lost my entire afternoon again with it. No customer support answer my calls in the official 198/ 199 numbers (even waiting more than 1 hour after the "machine” says it was supposed to be a 4min waiting. No one answer me on the web chat after spent 40 minutes sending messages and receiving the same answer "thank you for your patience, one of our attendants will answer your claim in a few minutes” - No. they never come to solve nothing.

This message is just my way to summarize all the bad experiences I had with the services you provide. To show to you, to my friends and to any other foreigners that pretend to come to India, why they should never buy your services. It will be a bitter taste to remember about my travel. But for my lucky, I will not have to deal with Vodafone anymore - not in India. Not in my country. Not in any other country I will visit for now on. Best Regards, PR