Penny
Daytona Beach,#2Author of original report
Mon, September 20, 2004
The problem described above was taken care of wonderfully -- in a fast, professional, and courteous manner -- by Royal Volkswagen in Orlando, Florida. VW of America honored (they had to) their portion of the deal. Royal VW was a dream to deal with, even though I had to travel to get there. They gave me a better price than the other dealer ($300 less), they were polite, they seemed concerned, and they took care of the matter within DAYS versus leaving me hanging for weeks and then hanging up on me when I called about the problem. They didn't give me ANY of the b.s. or run-around that the other dealer did. Thank God they were there.
Penny
Daytona Beach,#3Author of original report
Sat, August 07, 2004
Also, I saw them initially about my convertible top in June of 2004, not of 2003. Just wanted to be accurate here!