- Report: #216979
Complaint Review: Vonage - Holmdel New Jersey
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Vonage
23 Main St Holmdel, 07733 New Jersey, U.S.A.
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Vonage ripoff, charging for a phoneline that never worked and not crediting back for another line cancelled within the trial period., Holmdel New Jersey
I ordered vonage phone service at the end of May 2006. My phoneline did not work until July 2006. I had ordered one line and was waiting for the number to transfer. It never transferred and I tried to cancel several times, to no avail.
It wasnt until my 30 day trial period was over that I was able to successfully cancel the account. They then charged me 39.99 to cancel a phoneline that never worked. I never had dial tone was not able to receive calls etc. I had no choice but to cancel. I need a phone! I am willing to send the equiptment back as I received it. They have charged me for that also. I had repeatedly asked to get a return equiptment number, they would not provide one.
This company is not required to follow the Public Utility Commissions guidelines. Why? They are providing a Phone service. Why should they be able to get away with this?
This is a rip-off unfair and false advertising. Please help expose them, they are horrible with their customer service and they bully people into keeping them until they can say the Trial period is over. They bait the consumer then dont give you what is promised. It is wrong!
Sincerely,
Maureen
Aliquippa, Pennsylvania
U.S.A.
It wasnt until my 30 day trial period was over that I was able to successfully cancel the account. They then charged me 39.99 to cancel a phoneline that never worked. I never had dial tone was not able to receive calls etc. I had no choice but to cancel. I need a phone! I am willing to send the equiptment back as I received it. They have charged me for that also. I had repeatedly asked to get a return equiptment number, they would not provide one.
This company is not required to follow the Public Utility Commissions guidelines. Why? They are providing a Phone service. Why should they be able to get away with this?
This is a rip-off unfair and false advertising. Please help expose them, they are horrible with their customer service and they bully people into keeping them until they can say the Trial period is over. They bait the consumer then dont give you what is promised. It is wrong!
Sincerely,
Maureen
Aliquippa, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Maureen
Aliquipppa,Pennsylvania,
U.S.A.
Attention all Whom have been ripped off by Vonage
#2Author of original report
Wed, November 29, 2006
It is the same story with this Vonage company, they wont let you cancel then they charge your account for a phone that does not work! YOU MUST FILE A COMPLAINT WITH THE ATTORNEY GENERALS OFFICE!! DONT LET THEM GET AWAY WITH THIS! They are not regulated by the PUC (public utility commission) therefore they fly under the radar! If enough consumers file with the attorney general they will investigate and file a suit against them. This is our only shot at getting this ripoff company. They are terrible at customer service and take advantage of people every day....because they can. They need to be stopped! It only takes a minute or two. You can file online! go to attorney generals website and click on file a claim!
