- Report: #209632
Complaint Review: Vonage - Internet
-
Author Confirmed
Why?
Vonage
[email protected] Internet, U.S.A.
Phone:
866-243-4357
Web:
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Vonage COMPANY GETS UP IN THE MORNING AND HAS A TWO SCOOP BOWL OF STUPID NATIONWIDE
I was promised excellent quality and service. I told them I was starting a new business and if the quality wasn't there tell me now. I have to get up early enough to unplug everything, let it set and plug it back in. I have documented most of the problems, and trying to port out my phone #'s to another company. This is a nightmare. This is the most incompetent company I have ever dealt with. Vonage gives a whole new meaning to idiot!
They have been contacted 4 times by a new provider, just today I found out they say they sent a rejection notice which the new provider never received. I have been E-mailing them trying to find out what is going on and they have said nothing about the rejection until today. I have been waiting over a week. Now they have 7-15 days again to jerk me around.I get to continue to pay for the service.
Sometimes I have a dial tone, sometimes not. I can't hear people calling me, they can't hear me. FAX-I get to call everyone,sometimes it goes thru, sometimes it doesn't even if the NEW fax machine says it does. Where did that echo come from-it only took them 1 hr. to get me to the right dept so I could spend another hr with someone that speaks my language to make the adjustments.
One of the poor employees I spoke with on my many calls in for adjustment had an echo that just appeared. It took 3 times asking him if he was on a vonage phone before he actually admitted it. He made adjustments on his phone while I was waiting for adjustments on my side. I asked him why they lie to people about the quality, that vonage knows about the problems, because his phone was screwed up. I guess they train people to ignore questions, he just pretended he didn't here me. I asked him if the volume was turned down on my phone and of course he said no. I asked him if he was sure because I was sure I had just asked him a question.
Somebody PLEASE do something to stop these people. I watched their infomercial on TV and it is the biggest bunch of hooey I've heard in a long time. I wonder where these people buy pants. It must be the Vonage store, specially made to fit the buldge in the back because there heads are so far up their butts. Mabe thats where the echo comes from. It's time to sue these hiney holes. They won't stop and they get a lot of money to set all of this crapola up.
Patty
moore, Oklahoma
U.S.A.
They have been contacted 4 times by a new provider, just today I found out they say they sent a rejection notice which the new provider never received. I have been E-mailing them trying to find out what is going on and they have said nothing about the rejection until today. I have been waiting over a week. Now they have 7-15 days again to jerk me around.I get to continue to pay for the service.
Sometimes I have a dial tone, sometimes not. I can't hear people calling me, they can't hear me. FAX-I get to call everyone,sometimes it goes thru, sometimes it doesn't even if the NEW fax machine says it does. Where did that echo come from-it only took them 1 hr. to get me to the right dept so I could spend another hr with someone that speaks my language to make the adjustments.
One of the poor employees I spoke with on my many calls in for adjustment had an echo that just appeared. It took 3 times asking him if he was on a vonage phone before he actually admitted it. He made adjustments on his phone while I was waiting for adjustments on my side. I asked him why they lie to people about the quality, that vonage knows about the problems, because his phone was screwed up. I guess they train people to ignore questions, he just pretended he didn't here me. I asked him if the volume was turned down on my phone and of course he said no. I asked him if he was sure because I was sure I had just asked him a question.
Somebody PLEASE do something to stop these people. I watched their infomercial on TV and it is the biggest bunch of hooey I've heard in a long time. I wonder where these people buy pants. It must be the Vonage store, specially made to fit the buldge in the back because there heads are so far up their butts. Mabe thats where the echo comes from. It's time to sue these hiney holes. They won't stop and they get a lot of money to set all of this crapola up.
Patty
moore, Oklahoma
U.S.A.
