- Report: #1232534
Complaint Review: Vonage - Internet
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Author Not Confirmed
Why?
Vonage
Internet, USA
Phone:
1 (866) 243-4357
Web:
vonage.com
Categories:
Business Rating:
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Vonage not stop billing me. The are terrible I cancelled service since they don't work with newer routers and now the won't stop billing me Holmdel New Jersey
I cancelled service with Vonage because their service would not work with any of my routers. Their telephone service only works on old router technology. I scontacted customer support several times to have fixed and they were unable to do so.
I then ported my number to another company and cancelled service.
They continued to bill me.
I called and cancelled again. They told me theat I never canceled and said I had to pay another month.
They charged me for the other month and then continued to bill me another month. I called them and they said the same thing. So they billed me for 2 more months.
Now they have done the same thing. SO I cancelled 5 months ago but they say I never did.
I havent had an active phone number with vonage for 6 months and before that the system never made or received a single call.
I have paid over $1000 to them for a service that doesn't work
1 Updates & Rebuttals
Vonage ERT
Holmdel,New Jersey,
USA
Cancellation Dispute
#2UPDATE Employee
Tue, June 02, 2015
Hello Mark,
As a company, we strive to deliver world class customer service. We apologize for any miscommunication or inconvenience in relation to your account. This is the Executive Response team for Vonage. We had a chance to review your complaint pertaining to your services not working with your router and that you were billed after you called to cancel the account. We understand that this is a serious matter and we will like to work with you in understanding what transpired and how we can rectify this issue. In order for us to perform this task, we will need some account detail information in order to obtain access to your account. Please provide your full name and Vonage account number or phone number in order for us to review your account. We thank you for informing us of this information and we hope to reach a resolution in a timely matter.
Thank you,
Corey
Executive Response Analyst
