- Report: #210835
Complaint Review: Vonage - Internet
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Vonage
Internet, U.S.A.
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Vonage Phone Ripoff Hidden cost at disconnection Internet
I had vonage for 10 months, during which a great number of phone calls were disconnected in the middle of the conversation. Granted, Comcast was in part responsible for weak high speed internet connection. However, there were times when I would have internet access with no dial tone.
I was never aware of the fact that there is a $39 dollar hidden cost associated with services which are disconnected before 13 months. I have never signed such a contract, but this is apprently the rule.
One month sign on bonus was not worth it. I would never go back to a company that charges you for disconnecting a service...this has never been done by any non-wireless companies that I know of. Wireless phone companies are upfront about how much they will charge you if you do not live up to your one or two year contract. With vonage, there was NO contract!
Alice
Wallingford, Connecticut
U.S.A.
I was never aware of the fact that there is a $39 dollar hidden cost associated with services which are disconnected before 13 months. I have never signed such a contract, but this is apprently the rule.
One month sign on bonus was not worth it. I would never go back to a company that charges you for disconnecting a service...this has never been done by any non-wireless companies that I know of. Wireless phone companies are upfront about how much they will charge you if you do not live up to your one or two year contract. With vonage, there was NO contract!
Alice
Wallingford, Connecticut
U.S.A.
