- Report: #198511
Complaint Review: Vonage - Internet
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Vonage
www.vonage.com Internet, U.S.A.
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We had Vonage service for a few months. Every time we would have a storm and lose power, we also lost Vonage. You then have to call them on your cell phone and stay on the phone with extremely rude customer service people for at least an hour while they have you changing your ip address, change the settings in the computer and when all else fails, they will transfer you to someone else (with at least a 10 minute wait until the next person answers) who then have you going thru the same thing all over again.
After 2 hours of using my cell phone minutes and still having no home phone, I told them to disconnect my service. Again, the customer service person was very rude and told me I would be charged $39.99 for the disconnect fee. I told them that they should then pay my cell bill for using so many minutes. She hung up and immediately charged my credit card.
Sue
St. Charles, Illinois
U.S.A.
After 2 hours of using my cell phone minutes and still having no home phone, I told them to disconnect my service. Again, the customer service person was very rude and told me I would be charged $39.99 for the disconnect fee. I told them that they should then pay my cell bill for using so many minutes. She hung up and immediately charged my credit card.
Sue
St. Charles, Illinois
U.S.A.
3 Updates & Rebuttals
Michael
Bountiful,Utah,
U.S.A.
vonage is being sued
#2Consumer Comment
Wed, June 28, 2006
Vonage is being sued and as soon as the injunction against Vonage is issued you can kiss Vonage and your $$$ good-bye. So ditch Vonage and go with an established company. Cheers!!
Sherri
Piedmont,California,
U.S.A.
THERE IS A WAY AROUND THIS...
#3Consumer Comment
Wed, June 28, 2006
You can set Vonage to automatically forward your calls to your cell phone or any other number you chose should you lose power or cable. If I am gone all day, I automatically set it to forward my calls to my cell. There is no rip-off here. You just don't seem to understand the concept of VOIP. If the electricity and/or cable goes down, it doesn't work unless you do as I stated. That isn't Vonage's fault.
Lorraine - Geek Consumer Advocate :-)
Phoenix,Arizona,
U.S.A.
No power, no phone
#4Consumer Comment
Wed, June 28, 2006
If I am reading what you said correctly, you had this problem when you had a storm and lost power. Vonage is VOIP and requires both broadband internet and electric to work. If your power and/or internet went out, you can't use the phone until one or both are back on again. VOIP doesn't work like traditional phones. I'm sorry if you were under the impression it was, but I fail to see the ripoff this time. I have VOIP, but I went with Lingo since they provide much better service and a much lower cost per month while allowing you to call more parts of the world. When we lose power or internet goes down, we also lose our phone. That is the risk you take on when you go with VOIP instead of an analog phone line.
