- Report: #1330859
Complaint Review: VRBO - Internet
Reported By:
Plumberdale -
Fallbrook, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
VRBO
Internet, USA
Web:
vrbo.com
Categories:
Business Rating:
(0)
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VRBO Home Away Reversed deposit for damage Internet
We rented to one of VRBO's members that did damage to our property. A deposit that was set aside by the renter was applied to pay for the damage. The renter denied wrong doing without any proof. We had pictures, text's from the duration of the stay, and bills from porfessionals who did the clean up. Yet we were forced to return the funds and pay for the damage ourself.
The damage was real and the renter actually agreed to pay for some of it. Yet VRBO still pulled money out of our bank that was paid from her deposit, to give back to this person and then charged us 110.00 is service fees. We have since changed to and have listed our property with airbnb.com and hope for better support. We have a 5 star record both before and after this happened. Nothing but the best reviews. We had proof of the damage and reciepts. Yet they turned their backs on us. We suspect something fishy but it's not worth persuing. The damage was just under 500.00 so hardly worth fighting in court.
If you have a property listed with VRBO don't be mislead by thinking that the damage deposit will help you. It won't. Don't be misled that VRBO will stand behind you and help you with these types of issues and disputes. They will cave and take the easy route. They have no spine or since of fairness.
