- Report: #466841
Complaint Review: Wachovia - San Jose California
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Wachovia
Stevens Creek Blvd. San Jose, California, U.S.A.
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Wachovia Their deposit mistakes nearly empty account, can't be fixed quickly, charge me fees for low balance! San Jose California
Sent weekly deposits from one bank to savings account/mortgage payment acct. at Wachovia (opened as World Savings acct.) for 7 years with no problem. They get physical paper check, deposit, we're good. Mortgage pulled. I notice on my monthly account check-in online that my deposit was delayed a week, and too big! When I get 800-customer service, they have me making calls to the branch, and a specific person. Can't get him, I go out of town, it takes a few weeks to connect. Then he sends me back to 800# to start over.
Turns out, overage is actually not me-plus-something else, it is someone else's check altogether and they yank it out of my account in 36 hours. My deposits for the week before weren't delayed; they were lost! God knows who has them but Wachovia Adjustments Dept. has seriously dropped the ball.
We have had two "cases" opened; one was closed without so much as a by-the-way to us or the customer service agent helping us. So we started the second one, which had the same bull. Fax cancelled checks 3 times, connect them with our other bank, send stmt. to prove that the money was withdrawn from our account to cover the checks. They can't figure out where it went after it hit the branch. Neither can the dang branch manager. They all act like Wachovia didn't cash these checks, though my other bank says yes they did.
So a month later, still nothing finished. Still no money, and I stopped putting in money my savings 'cause I can't trust them, so it is down to 40.00. End of month, low balance means service fees, so they charge me 3.00. I WOULD HAVE HAD PLENTY OF MONEY OVER THEIR LIMIT IF THEY WOULD GIVE BACK THE MONEY THEY TOOK!
Seriously disappointed with Wachovia in general, and no one above the branch manager to talk with. This is ruining what was a friendly relationship with the corporation, and makes me think they are covering for internal thieves.
I don't care where the money went; give me a slice of the CEO's salary until you straighten it out!!
Hj ocho
Campbell, California
U.S.A.
Turns out, overage is actually not me-plus-something else, it is someone else's check altogether and they yank it out of my account in 36 hours. My deposits for the week before weren't delayed; they were lost! God knows who has them but Wachovia Adjustments Dept. has seriously dropped the ball.
We have had two "cases" opened; one was closed without so much as a by-the-way to us or the customer service agent helping us. So we started the second one, which had the same bull. Fax cancelled checks 3 times, connect them with our other bank, send stmt. to prove that the money was withdrawn from our account to cover the checks. They can't figure out where it went after it hit the branch. Neither can the dang branch manager. They all act like Wachovia didn't cash these checks, though my other bank says yes they did.
So a month later, still nothing finished. Still no money, and I stopped putting in money my savings 'cause I can't trust them, so it is down to 40.00. End of month, low balance means service fees, so they charge me 3.00. I WOULD HAVE HAD PLENTY OF MONEY OVER THEIR LIMIT IF THEY WOULD GIVE BACK THE MONEY THEY TOOK!
Seriously disappointed with Wachovia in general, and no one above the branch manager to talk with. This is ruining what was a friendly relationship with the corporation, and makes me think they are covering for internal thieves.
I don't care where the money went; give me a slice of the CEO's salary until you straighten it out!!
Hj ocho
Campbell, California
U.S.A.
2 Updates & Rebuttals
Edward
Dallas,Texas,
U.S.A.
That's All You Get?
#2Consumer Comment
Wed, July 08, 2009
We're constantly told the $35 NSF or overdraft fee is for the time, effort, inconvenience and hassle of having to 'deal with' returning a check or paying a preauthorized checkcard purchase and overdrawing an account. Even though it takes a computer a split second to make that decision and perform that action. But for YOUR time, effort, inconvenience, and hassle caused by THEIR MISTAKE and THEIR ERROR, what do you get in return? Money back, which was your OWN money to begin with, plus an 'apology'. Living up to their name again. Walk-Over-Ya.
Hj ocho
Campbell,California,
U.S.A.
Got my money, bunch of apologies that don't really feel much better
#3Author of original report
Wed, July 08, 2009
So the teller screwed up, which we told them (since there were three errors total) and our money is back, though I think there are some residual items that could explode in our face. I had to get my issuing bank involved again, and the local consumer reporter, but suddenly the money was in our account. Now I a call to return to an area representative who is "really embarassed about the way you were treated". Good. The teller manager and branch manager will also be getting a follow up sound-off from my husband and I as we close this account. We still need an account for savings/mortgage payments, but I am going to Wells Fargo, so I know the exact source to complain to. Mergers make easy excuses.
