Complaint Review: Wal-Mart - Columbia City Indiana

Tell them what happened to you, and let them know they've lost a customer because of the way you were treated.

Tell them what happened to you, and let them know they've lost a customer because of the way you were treated.

You should just do what I do when the "door alarm" goes off at Wal-Mart, keep walking. Why, because I know I have done nothing wrong, and if they so much as tuch you, its no longer a civil matter, its assault, and I haven't had any problems as of yet.

These "greeters" have little if any training and NO authority to stop and/or confiscate ANYTHING!!! When one of those things go off on me, I just keep walking. I know that I paid what was asked of me at the register so why should I concern myself with their equipment malfunctions and/or employee mistakes?? If they say anything just tell them to call the police if they feel motivated to do so and keep on a truckin'!!!

or maybe I should live there. It would have been a COSTLY lesson for the manager of that particular Wally World and the "greeter." "They do seize and search purses and the police do not respond to customer complaints (from a cashier at Kroger). The police officer told me what happened to me at walmart was not a criminal offense but just a civil infraction." The police officer who told you that is WRONG. That's why he/she is a cop and not a lawyer or judge. Seizing someone's property is THEFT, seizing one's property from their person is ROBBERY. Both are criminal acts. You should NOT have released the property to the greeter. Instead, you should have insisted that local law enforcement be summoned to the store and that you would not willfully allow them to have your property or conduct any search of your person without local police present. STAY WHERE YOU ARE! Do NOT go off to some private office or other area of the store. If they're fool enough to physically force you into another area of the store, that's just more money for you when you sue them. The key here is to be firm, calm and polite. This gives them 2 options. Let you go, or detain you AND summon law enforcement. ""The greeter used it as a batering ram destorying bakery items, eggs, produce, etc. I filed a complaint and walmart would only replace a portion of the damaged items. All of this was on the security tapes. I am still waiting on a response from walmart's legal staff."" Again, you should have insisted the police be called or call them yourself. Use 911 if you have to but call the police and do NOT leave until the police arrive and take a statement from you. Once they realize you're not playing along with their gestapo tactics, you should have a very apologetic manager begging you to drop the matter. If not, you have an excellent opportunity to teach them the law as regards assault, robbery and civil liability. You wouldn't have any trouble finding an attorney to sue them on your behalf.

Thank you for the advise. I have been asked why I did not call 911. This was not a 911 emergency, and the police force in Columbia City is very small. I ended up going home and used the non-emergency phone number. I also filed an on-line complaint with Wal-mart via their website and have not received any follow-up. They do seize and search purses and the police do not respond to customer complaints (from a cashier at Kroger). The police officer told me what happened to me at walmart was not a criminal offense but just a civil infraction. A couple years ago I did have a incident with another greeter at walmart. A container of Round-up had a security device inside the 64 ounce container that was not cleared at checkout. The item was on the receipt and paid for. The greeter used it as a batering ram destorying bakery items, eggs, produce, etc. I filed a complaint and walmart would only replace a portion of the damaged items. All of this was on the security tapes. I am still waiting on a response from walmart's legal staff. Kroger is a midwest grocery store chain that is not affiliated the walmart.

Walmart will never go out of business, the best choice do not shop in walmart. They think they can treat employees & custormers wrong & get away with it. People will always shop @ walmart. There will always be people who will defend walmart.

You should not have taken such treatment. The moment you pay for your items, they are YOUR PROPERTY. The door greeter taking your items is theft and you should have pressed charges. It is obvious from your posts that you were willing to try to clear up the whole issue with setting the alarm off; you stated that you had a receipt and it contained everything that was in your buggy. You should have gotten loud (attracted some attention to the wrong being done), asked the door greeter if you were being accused of stealing and then called the police right there and told them that you were being robbed because that is essentially what was happening to you -- your property was being taken from you by force. Forget filing a police report against the store. Press charges against the door greeter. No store personnel has the right to take your property from you no matter what they may tell you. I'll be damned if I ever let any of those clowns search my purse or my person or take away what I've fairly bought and paid for. Next, they'll be making consumers hand over their wallets and purses and leave the store because their credit cards made the alarm go off.

You should not have taken such treatment. The moment you pay for your items, they are YOUR PROPERTY. The door greeter taking your items is theft and you should have pressed charges. It is obvious from your posts that you were willing to try to clear up the whole issue with setting the alarm off; you stated that you had a receipt and it contained everything that was in your buggy. You should have gotten loud (attracted some attention to the wrong being done), asked the door greeter if you were being accused of stealing and then called the police right there and told them that you were being robbed because that is essentially what was happening to you -- your property was being taken from you by force. Forget filing a police report against the store. Press charges against the door greeter. No store personnel has the right to take your property from you no matter what they may tell you. I'll be damned if I ever let any of those clowns search my purse or my person or take away what I've fairly bought and paid for. Next, they'll be making consumers hand over their wallets and purses and leave the store because their credit cards made the alarm go off.

You should not have taken such treatment. The moment you pay for your items, they are YOUR PROPERTY. The door greeter taking your items is theft and you should have pressed charges. It is obvious from your posts that you were willing to try to clear up the whole issue with setting the alarm off; you stated that you had a receipt and it contained everything that was in your buggy. You should have gotten loud (attracted some attention to the wrong being done), asked the door greeter if you were being accused of stealing and then called the police right there and told them that you were being robbed because that is essentially what was happening to you -- your property was being taken from you by force. Forget filing a police report against the store. Press charges against the door greeter. No store personnel has the right to take your property from you no matter what they may tell you. I'll be damned if I ever let any of those clowns search my purse or my person or take away what I've fairly bought and paid for. Next, they'll be making consumers hand over their wallets and purses and leave the store because their credit cards made the alarm go off.

You should not have taken such treatment. The moment you pay for your items, they are YOUR PROPERTY. The door greeter taking your items is theft and you should have pressed charges. It is obvious from your posts that you were willing to try to clear up the whole issue with setting the alarm off; you stated that you had a receipt and it contained everything that was in your buggy. You should have gotten loud (attracted some attention to the wrong being done), asked the door greeter if you were being accused of stealing and then called the police right there and told them that you were being robbed because that is essentially what was happening to you -- your property was being taken from you by force. Forget filing a police report against the store. Press charges against the door greeter. No store personnel has the right to take your property from you no matter what they may tell you. I'll be damned if I ever let any of those clowns search my purse or my person or take away what I've fairly bought and paid for. Next, they'll be making consumers hand over their wallets and purses and leave the store because their credit cards made the alarm go off.

Robert, this is true. Everything was paid for and on the receipt. The number of items matched the number of items in the cart. The cashier did not clear the security tags on 2 items. The greeter, not loss prevention, did take the cart, receipt, and told me to leave. When I left the store I did not set off any lights, etc. I did atempt to call the police and only got voice mail. I did go to the police station to file a complaint. The officer called the store and verified the situation and taken items by the greeter. I had to return to walmart and asked for a 100% refund since I had already been to the hardware store and Kroger to replace many of the items. I was interviewed by an assistant store manager, loss prevention, and 4 clerks for 20 minutes in the customer service area. I finally did get 100% of the money back and was permitted to have my 2 cloth bags back. The loss prevention manager told me the store can do this and more to prevent loss. I told him it was unfortunate wal-mart treats paying customer like criminals. While I was at Kroger I mentioned my experience to the cashier. I am not the only person subjected to this treatment. Greeters even take gals purses and search them. The local police will not respond to consumer complaints about this practice. It took 4 hours and a police officer to resolve this.

Robert, this is true. Everything was paid for and on the receipt. The number of items matched the number of items in the cart. The cashier did not clear the security tags on 2 items. The greeter, not loss prevention, did take the cart, receipt, and told me to leave. When I left the store I did not set off any lights, etc. I did atempt to call the police and only got voice mail. I did go to the police station to file a complaint. The officer called the store and verified the situation and taken items by the greeter. I had to return to walmart and asked for a 100% refund since I had already been to the hardware store and Kroger to replace many of the items. I was interviewed by an assistant store manager, loss prevention, and 4 clerks for 20 minutes in the customer service area. I finally did get 100% of the money back and was permitted to have my 2 cloth bags back. The loss prevention manager told me the store can do this and more to prevent loss. I told him it was unfortunate wal-mart treats paying customer like criminals. While I was at Kroger I mentioned my experience to the cashier. I am not the only person subjected to this treatment. Greeters even take gals purses and search them. The local police will not respond to consumer complaints about this practice. It took 4 hours and a police officer to resolve this.

Robert, this is true. Everything was paid for and on the receipt. The number of items matched the number of items in the cart. The cashier did not clear the security tags on 2 items. The greeter, not loss prevention, did take the cart, receipt, and told me to leave. When I left the store I did not set off any lights, etc. I did atempt to call the police and only got voice mail. I did go to the police station to file a complaint. The officer called the store and verified the situation and taken items by the greeter. I had to return to walmart and asked for a 100% refund since I had already been to the hardware store and Kroger to replace many of the items. I was interviewed by an assistant store manager, loss prevention, and 4 clerks for 20 minutes in the customer service area. I finally did get 100% of the money back and was permitted to have my 2 cloth bags back. The loss prevention manager told me the store can do this and more to prevent loss. I told him it was unfortunate wal-mart treats paying customer like criminals. While I was at Kroger I mentioned my experience to the cashier. I am not the only person subjected to this treatment. Greeters even take gals purses and search them. The local police will not respond to consumer complaints about this practice. It took 4 hours and a police officer to resolve this.

Robert, this is true. Everything was paid for and on the receipt. The number of items matched the number of items in the cart. The cashier did not clear the security tags on 2 items. The greeter, not loss prevention, did take the cart, receipt, and told me to leave. When I left the store I did not set off any lights, etc. I did atempt to call the police and only got voice mail. I did go to the police station to file a complaint. The officer called the store and verified the situation and taken items by the greeter. I had to return to walmart and asked for a 100% refund since I had already been to the hardware store and Kroger to replace many of the items. I was interviewed by an assistant store manager, loss prevention, and 4 clerks for 20 minutes in the customer service area. I finally did get 100% of the money back and was permitted to have my 2 cloth bags back. The loss prevention manager told me the store can do this and more to prevent loss. I told him it was unfortunate wal-mart treats paying customer like criminals. While I was at Kroger I mentioned my experience to the cashier. I am not the only person subjected to this treatment. Greeters even take gals purses and search them. The local police will not respond to consumer complaints about this practice. It took 4 hours and a police officer to resolve this.

No wonder you have had trouble filling a police report. The first time you set off the alarm and they found the item. You left out if this an item was paid for, or if it got "missed" when you were checking out. For arguments sake let's say it was paid for. So you set off the alarm again, if the first item was paid for it makes no sense for them to take everything and just tell you to leave. They would have looked for another item. Then they would have had a serious talk with the cashier who did not deactivate the tags when you purchased the item(s). Why did you not call the police right then. Any normal person would not just leave $130 in purchases when they did nothing wrong. So what is the rest of the story?