- Report: #90019
Complaint Review: WAL-MART - Nationwide
-
Author Not Confirmed
Why?
WAL-MART
EDDYSTONE PENNSYLVANIA Nationwide, U.S.A.
Phone:
610-4471860
Web:
N/A
Categories:
Business Rating:
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WAL-MART ripoff oil change cost 350.00 EDDYSTONE PENNSYLVANIA
I brought my 98 accord in for a 20.00 oil change and what I ended up with is a 342.11 bill to have my oil pan replaced.
After they store changed the oil, the guy broke the plug and proceeded to rig it together with some type of seal. He never did tell us that he damaged the car.
Now that it is time for another oil change, (by another company) I was told that the bolt would not come off. i had to bring the car back to Wal Mart. They did not even look at the car. They told me to go to some mechanic up the street only to find out the guy is out of business. I had to go back to WalMart and The manager in Automotive (Mike) told me to go to my mechanic get the bill and they would reimburse me for it.
After going to my mechanic the cost is 342.11 for parts and labor. When I got intouch with Walmart they told me that the cost is more than 250.00 so now we have to go through insurance and it is going to take 6 months to get reimbursed.
I asked the store to show me anywhere that it was posted that I had to use their Mechanic. It is not posted in the store, on the invoice or even the website.
I am out a car, which means I am going to have to rent one until the work is done on my car. Not to mention that i am going to have to try and fit a baby seat in the rental. And, who is going to pay for the rental.
Beside the fact that they employee damaged the car, he failed to report it. I was told to go to a mechanic that is out of business. Yet, this is the same mechanic that can do the same job for 100.00 less. It is no wonder why he is out of business.
Wal Mart is negligent and a dishonest company
Ryan
RIDLEY PARK, Pennsylvania
U.S.A.
After they store changed the oil, the guy broke the plug and proceeded to rig it together with some type of seal. He never did tell us that he damaged the car.
Now that it is time for another oil change, (by another company) I was told that the bolt would not come off. i had to bring the car back to Wal Mart. They did not even look at the car. They told me to go to some mechanic up the street only to find out the guy is out of business. I had to go back to WalMart and The manager in Automotive (Mike) told me to go to my mechanic get the bill and they would reimburse me for it.
After going to my mechanic the cost is 342.11 for parts and labor. When I got intouch with Walmart they told me that the cost is more than 250.00 so now we have to go through insurance and it is going to take 6 months to get reimbursed.
I asked the store to show me anywhere that it was posted that I had to use their Mechanic. It is not posted in the store, on the invoice or even the website.
I am out a car, which means I am going to have to rent one until the work is done on my car. Not to mention that i am going to have to try and fit a baby seat in the rental. And, who is going to pay for the rental.
Beside the fact that they employee damaged the car, he failed to report it. I was told to go to a mechanic that is out of business. Yet, this is the same mechanic that can do the same job for 100.00 less. It is no wonder why he is out of business.
Wal Mart is negligent and a dishonest company
Ryan
RIDLEY PARK, Pennsylvania
U.S.A.
3 Updates & Rebuttals
Woof
New Britain,Connecticut,
U.S.A.
Johnny boy you are another RETARD wal-mart Slave.
#2UPDATE EX-employee responds
Sat, March 05, 2005
With no exception, everybody working for this rip-off company must be RETARDs.And for Ryan, you learned a valuable lesson, unless you are another retard customer, don't go back there. I can bet John's salary that you won't get any money back.
John
Denham Springs,Louisiana,
U.S.A.
Off the clock - Wal-Mart has an account which is used to handle small claims and minor repairs to vehicles.
#3UPDATE Employee
Sun, February 27, 2005
a few things, first off. Let CMI(Wal-Marts Insurance) do their job, give it time, and i don't doubt you'll get reimbursed. second off, Wal-Mart has an account which is used to handle small claims and minor repairs to vehicles. The limit for this account is $250.00, anything over that amount must be handled through CMI. third off, we're people too, we have lives, and a family. If he was off the clock, he was off the clock. Wal-Mart makes a BIG deal about working off the clock(gee, go figure $25,000 fine per occurence, no wonder they make a big deal of it). fourth off, yes, the person who damaged the car was responsible to inform you of it. I have myself have had cases where i caused a problem, but I have never failed ot inform the customer, and my boss about it, so we could get things right and get it fixed. Usually it's something simple like a drain plug which are a dollar or two, and 15 minutes to fix.
Ryan
RIDLEY PARK,Pennsylvania,
U.S.A.
MAMAGER QUOTE
#4Author of original report
Tue, May 04, 2004
THIS IS A QUOTE FROM THE MIKE THE MANAGER TO RICH THE ASSISTANT MANAGER REGARDING THE SITUATION. "TELL HIM I AM OFF THE CLOCK. IF HE WANTS TO TALK TO ME CALL BACK THURSDAY."
