- Report: #1495259
Complaint Review: Walmart Canada - ON
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Why?
Walmart Canada
ON, Canada
Web:
www.walmart.ca
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Walmart Canada Unfriendly Walmart ON
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Walmart's invoice showing original product.
On April 6th, I placed an order for 2 boxes x 50 Face Masks on Walmart's website. Walmart's website showed blue face masks with description "10/20/50 PCS Disposable Face Mask 3Ply Hygiene Masks". My Order # was 2972087000901 for a total of $35.94.
On April 28th, when I went to pick up, I was aghast to see a totally wrong product being supplied as instead of 2 boxes of 50 masks each, they had supplied me just 2 individual masks of extremely filthy quality. I immediately sent an email to Walmart that's unanswered till this date and also contacted seller. Next day I got an email from a company called Musuos claiming that they supplied the same product that I ordered.
When I mentioned that I had pictures of the order showing the item I had originally ordered and also the one they supplied, Musuos changed their story offering me a 25% discount. When I insisted on the product I had originally ordered I got a response that they have now discontinued that product. I sent another email to Walmart on May 6th, that's also not responded till date. Meanwhile Musuos sent me an email letting me know that they were giving me a refund of $9. It's absolute cheating that I paid more than $13 for a mast that’s sold in Dollar stores for $2.
Now when I log in to my Walmart account I still see the original description of my order but "image is not available". I still have the images of i) the product I originally ordered, ii) product I was supplied and iii) email received from Walmart which also shows the product that had originally ordered. I am attaching all these pictures here.
People like us place orders with a faith and trust in a brand like Walmart, but Walmart just acts as a middleman between innocent people like us and unscrupulous companies like Musuos. Leave aside taking responsibility of such goof ups, Walmart doesn't even have the courtesy to respond to emails from people like us.
I am reporting this as other innocent people shouldn’t make the same mistake of trusting a company like Walmart.
