- Report: #1449795
Complaint Review: Walmart Money Card - Pasadena California
Reported By:
keith -
Oconto, Wisconsin, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Walmart Money Card
P.O. Box 5100 Pasadena, 91117 California, United States
Phone:
1-877-937-4098
Web:
https://www.walmartmoneycard.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Walmart Money Card Walmart, Green Dot Walmart Money Card "NO SERVICE; CANT USE CARD" Pasadena California
bought the money card about a month ago to get stuff for my son (14), had asked him to go ahead and register the card for me, the ssn came up and instead of bringing it to my attention he put in 123456789 and my dob, well after he told me about the ssn i looked up online and found its required because of terrorists (would have been nice to know upon purchase), we waited 2 weeks for the personalized card, never received iT.
Tried contacting customer service numerous times via email and get the same automated response regardless of whats typed in email, have call numerous times but get the automated service with no option to speak to a real person, based on the automated email responses it states "we were unable to verify and do not have access to the personal information you provided. we do not have control for the verification process. only your temporary card was registered and it cannot be changed. a personalized card will not be issued.
federal law requires us to obtain, verify and record your name, address, date of birth, phone number and social security number when you register a walmart card. we’re also required to keep the cardholder's information on file.
please note, this card can only be used for in-person transactions, has no cash and atm access and cannot be used online or over the phone. no further reloads and deposits will be accepted.
for further assistance, you may also call our customer service hotline at (877) 937-4098.
thanks,
the email support team
case number: 16491585
important note: when replying to this email, please do not include sensitive information such as your ssn, date of birth, card number, atm pin, etc.
ref:_00df0bnne._5002a1mm7d5:ref"
note: please note, this card can only be used for in-person transactions (lie, tried using it at a gas station yesterday and it declined, has no cash and atm access and cannot be used online or over the phone. no further reloads and deposits will be accepted.
it is ridiculous that a simple mistake (can be rectified) is being ignored resulting in a walmart money card with hundreds of dollars on it unusable. why cant we draw money off of it? its "my" money!! the whole purpose of the card was to use it like a debit card from a bank!! well that isnt the case!!
it seems like a scam!! they dont inform you about anything and when a simple mistake is made they say "f-you" now your stuck... haha dummy!!
this is poor service!! i will "never" buy this card again!! if i dont get a resolution from walmart money card this week (jul 1) i will have not other choice but to escalate to the authorities and other reporting agencies about the experience..
1 Updates & Rebuttals
keith
Oconto,Wisconsin,
United States
Jul 2 2018 Update
#2Author of original report
Wed, July 04, 2018
Well continues to not get anywhere with company(s) via phone email and Facebook, but when I messaged @greendotcard on Twitter things changed. After all my complaining they advised me to close out account and they would send a check within 2 weeks for the balance. We will see and luckily I screen printed everything for documentation. Will update once check arrives.
