- Report: #1396215
Complaint Review: Walmart online - Internet
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Walmart online
Internet, USA
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www.walmart.com
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Walmart online They charged me $18.91 for one 12.5 oz can of dog food, valued at $3.00. I thought I was ordering one case, not one can of dog food Wellness Brand, chicken and sweet potatoes. Supplied by HerbsPro. I ordered 3 cases for total of $56, got 3 cans dog food Hayward, CA Internet
I was trying to order cases of dog food from walmart.com, like I have in the past. When I tried ordering this time, I saw offers from HerbsPRo for $18.91 ea. I entered a question asking how many cans of dog food that was and never received a reply. I thought, surely that's case price. They would not be charging that price for one $3.00 can of dog food.
I ordered 3 cases to be sure I could get the free shipping. Several days later, I find a small box on my porch that contained three 12.5 oz cans of dog food. I opened a claim to make a return. I thought, surely, this is a mistake. It was not. I found all kinds of rules and charges if I chose to make a return. I was told Walmart would get back with me. They never did.
I called HerbsPro finally. I expected them to say, oh, we are sorry, there has been a mistake. They did not. They said I could mail the product back to them (at my expense) to get a refund. I can not find the return policy now, but there were several fees for making a return, including restocking fee and others.
I went back on walmart.com to see if this item was still listed there after my complaints to walmart and HerbsPro. What I found is several vendors welling different Wellness dog foods at Hugely increased cost WAY beyond value. Eample:
Wellness Natural can Dog food, lamb and sweet potato 12.5 oz can for $18.91 per can. (value $3.00), sold and shipped by Bikesomewhere.
Wellness Core can dog food, grain free, adult, salmon, whitefish, herring, 12.5 oz can for $52.72 per can (value $3.00 per can)...sold and shipped by Direct Home Supplies.
I found many more similar items for sale here with outragious prices per can or per bag of dog food. If you return the item, they charge you fees to return the items, and you have to pay for shipping. I am getting ready to ship my item back right now. I do not know yet how much of my $56 I will get back. I can not afford that rip off. I am a single, older woman that has been laid off and I also don't want other people to get taken advantage of like I was by these vendors on walmart.com.
Thank you
