I ordered a heat pump on Dec. 1 2017 and made a credit card payment of $2874. Steve Feldman verbally stated that the unit would ship very soon. Toward the end of the month I called find out why I had not received any notification of shipment. Steve replied that it would come soon and put me off. In early January I called again several times. He would not answer the phone. I sent emails. They were not answered. I worked through my cc company to dispute the transaction. The cc company contacted Steve and asked for verification that the sale was legitimate. He responded that it was a valid transaction. I am still in the process of trying to get my money back.