Complaint Review: Well Fargo Bank Regional Office - San Antonio Texas

Hello-- I am not sure of the facts of your case. It sounds like you routinely allow another agency to make those deposits for you (correct?). If so, their fiduary duty is to you, as is the banks duty. However, if you are allowing the depositor to act on your behalf (your "agent"), then the bank would not have questioned the transaction. It isn't fraud, it's misappropriation of funds and I think your beef is with the agency you trust to make the deposits, not the bank. If I were you, I'd contact the District Attorney in your city and file a complaint of theft against the agency. Or, hire a lawyer and sue their a*s off. They are just as responsible as the employee who actually took the money, aren't they checking out their employees to make sure they are trustworthy?? I hope you get your money back.

Report national bank malfeasance to: the OCC (Office of the Comptroller of the Currency), Office of Thrift Supervision, and if you do not get results go to the Department of the Treasury who supposedly monitors both of the above agencies. These reports must be in writing, signed, and snail mailed. Be as clear as possible. Having had dealings with the OCC (still in progress) I will warn you that without some followup work on your part, the OCC is willing to believe whatever lies the bank writes in response to the OCC inquiry. There is an almost standard response form in which the OCC will tell you "It is a civil matter. Please hire a lawyer." After you receive this response, you will have a real name of someone to ask for when you CALL the OCC. You will have to then convince the "customer service specialist" that the bank breached standard banking practice by doing whatever they did. Be prepared to fax any documents necessary to back up your claim. Do not be as naive as I was to believe the bank would not dare to lie to the OCC; they can, they do, and they will. Without your input afterwards, The OCC will drop the matter. Be prepared to present your case as clearly as possible, just as if you were going to court. Do not assume that any supporting documents you sent with your initial complaint have been read; they probably have not been! They will get looked at when you make your followup call. Good luck to you!

Report national bank malfeasance to: the OCC (Office of the Comptroller of the Currency), Office of Thrift Supervision, and if you do not get results go to the Department of the Treasury who supposedly monitors both of the above agencies. These reports must be in writing, signed, and snail mailed. Be as clear as possible. Having had dealings with the OCC (still in progress) I will warn you that without some followup work on your part, the OCC is willing to believe whatever lies the bank writes in response to the OCC inquiry. There is an almost standard response form in which the OCC will tell you "It is a civil matter. Please hire a lawyer." After you receive this response, you will have a real name of someone to ask for when you CALL the OCC. You will have to then convince the "customer service specialist" that the bank breached standard banking practice by doing whatever they did. Be prepared to fax any documents necessary to back up your claim. Do not be as naive as I was to believe the bank would not dare to lie to the OCC; they can, they do, and they will. Without your input afterwards, The OCC will drop the matter. Be prepared to present your case as clearly as possible, just as if you were going to court. Do not assume that any supporting documents you sent with your initial complaint have been read; they probably have not been! They will get looked at when you make your followup call. Good luck to you!

Report national bank malfeasance to: the OCC (Office of the Comptroller of the Currency), Office of Thrift Supervision, and if you do not get results go to the Department of the Treasury who supposedly monitors both of the above agencies. These reports must be in writing, signed, and snail mailed. Be as clear as possible. Having had dealings with the OCC (still in progress) I will warn you that without some followup work on your part, the OCC is willing to believe whatever lies the bank writes in response to the OCC inquiry. There is an almost standard response form in which the OCC will tell you "It is a civil matter. Please hire a lawyer." After you receive this response, you will have a real name of someone to ask for when you CALL the OCC. You will have to then convince the "customer service specialist" that the bank breached standard banking practice by doing whatever they did. Be prepared to fax any documents necessary to back up your claim. Do not be as naive as I was to believe the bank would not dare to lie to the OCC; they can, they do, and they will. Without your input afterwards, The OCC will drop the matter. Be prepared to present your case as clearly as possible, just as if you were going to court. Do not assume that any supporting documents you sent with your initial complaint have been read; they probably have not been! They will get looked at when you make your followup call. Good luck to you!

Report national bank malfeasance to: the OCC (Office of the Comptroller of the Currency), Office of Thrift Supervision, and if you do not get results go to the Department of the Treasury who supposedly monitors both of the above agencies. These reports must be in writing, signed, and snail mailed. Be as clear as possible. Having had dealings with the OCC (still in progress) I will warn you that without some followup work on your part, the OCC is willing to believe whatever lies the bank writes in response to the OCC inquiry. There is an almost standard response form in which the OCC will tell you "It is a civil matter. Please hire a lawyer." After you receive this response, you will have a real name of someone to ask for when you CALL the OCC. You will have to then convince the "customer service specialist" that the bank breached standard banking practice by doing whatever they did. Be prepared to fax any documents necessary to back up your claim. Do not be as naive as I was to believe the bank would not dare to lie to the OCC; they can, they do, and they will. Without your input afterwards, The OCC will drop the matter. Be prepared to present your case as clearly as possible, just as if you were going to court. Do not assume that any supporting documents you sent with your initial complaint have been read; they probably have not been! They will get looked at when you make your followup call. Good luck to you!