#20
Sat, August 24, 2002
Thanks for your advice. I have done what you suggested already though. I can not file an actual police report. The most I could do was file a "theft of check by mail". I'm sure the police won't really put it at the top of their to do list. I did request copies of the forged checks with the branch manager, but still have yet to receive them... We'll see how that one pans out.
The newest mess up occurred today. I was checking my on-line account and noticed over 185 dollars in atm activity. I knew it wasn't my husband because he was with me all day. Apparently they sent a debit card on the 13, which we received but for some stupid reason, another order for another debit card was sent on the 19. That one was addressed to the correct address, they said. But we still didn't receive it. Now I'm forced to wait for the items to clear before I can file with the bank and then it can take another week for me to get my credit. In the meantime, I'm told that checks could bounce but I should call back later when they do. Why on earth would they send two replacement cards for one person in one week? One of which I didn't even ask for? I will admit they are trying to make good on whats happened, but with this new "accident" I'm through giving chances. Once we receive our credits and all checks clear I'm closing our account.
J
Portland,#3Consumer Suggestion
Tue, August 20, 2002
i would go into the closest branch and sit down with a personal banker (preferably the branch you opened the account if possible). they can call and get the copies of any checks (with basic info like the serial #) as soon as 24 hours of a request. they should also go in and waive the fees for the two boxes of checks for you. place a special flag on yr new account of any debiting checks that are presented for 'cash' at a wells fargo bank. this will allow the bank to have to contact you before negotiating the check. the post office is at a fault as well. the post office should of never delivered yr checks to that old address and the occupants of that house could be yr culprits. if so, you need to contact the police dept and file a report asap. make sure to ALWAYS sign the back of any credit card/atm card.